Tata AIG Insurance Complaints & Reviews

As, I recd a call from TATA AIG to review accidental policy for 2 months on the cost of Rs.10/-, but when after 2 months, I called up for the cancellation they insist me to continue with lesser premium amount, even my lot of request he not cancelled my policy and keep it continue with a lesser premium, even after I am calling him for cancellation and a representative told me that he is taken the request and with in 2-3 days it will cancelled and further I am not charged any amount.
At that time, I am satisfied but when I checked my Credit Card statement I am surprised that bank is charging the same amount from Oct-2007.
It is completely harassment by TATA AIG and unnecessary charge the premium amount even I am not having any policy documents.
Please help me and write me the right person to whom I contact for the refund of my money and cancellation of policy.
Sandeep Saxena
[protected] (Delhi)
[protected]@gmail.com

Dear team,

I got a call from your telemarketing team and was sold an insurance plan which i found suitable for my family.

The guys name was Gaurav and i confirmed number of times about the credit card EMI plan which he told me would be for 0% for 12 months and i just need to give the ref number
173478 to the credit card department to change that transaction to 12 montsh emi with 0%.

I contacted HSBC credit card depertment and i got a mail which says that cant do it.

That means whatever he told me was all lie and was just to make sales and thats it. I have number of insurance and investments with Tata Aig and i have faced the problem earlier also.

Now i would not encourage this mistake done by you and want serious action to be taken by you or else i would not take moments to send this findings to HSBC group office in Mumbai and other competetitors in the market. And trust me, within 24 hours this would be there in nespapers all around.

This is not just a matter of 5000 rs but its all about the principle wherein i would give 0 in there.

Please make a note of the policy number IRHC[protected].

hope i will get some solution for this.

regards

Sunil

Dear sir
i am unable to contact customer care [protected] and [protected]
so how can i contact customer care
and how can i calim my medical bill
can u tell to me solution asap
thanks
suri
ph: [protected]

To
Shiney Prasad
Senior Vice President – Operations & Systems
TATA-AIG General Insurance Company Limited
Regd: Office : Peninsula Corporate Park
Nicholas Piramal Tower, 9th floor, G.K.Marg
Lower Parel, Mumbai 400 013

Ref : MahaRaksha Policy # MRP[protected]
Sub : Unethical methods employed by your representative for renewal of policy and authorization on credit card
For the MahaRaksha policy I was holding for last two years and the premium amount gets charged to my HSBC credit card. This policy expired in Jan 2008.
For the last two annual renewals, your representative contacted me from Mumbai and took approval for renewal. I also authorized TATA-AIG to charge the premium to my HSBC credit card.
After the elapse of the policy in Jan 2008, no one contacted me for renewal. I was also not interested in renewing the policy.
Last month I got a cover with a covering letter stating that the policy is renewed and the premium amount will be charged to my credit card. I was surprised by this and the attached policy belongs to Mr. Mahesh Sharma (Policy no. #MRP[protected]). I have not received my policy till date.
I sent a mail to your customer support to cancel this policy, as this was renewed without my approval.
I was surprised to see the amount getting charged to my HSBC credit card without my authorization.
I advised HSBC to cancel the charged amount and get the policy also cancelled.
Today I got a call from Mr.Javad Hasan and he introduced himself as your representative. He said he has proof of my approval for renewal and also authorization for charging on my HSBC credit card. He also said the policy will be cancelled as desired by me and Rs.99 will be charged towards administrative charges. I said since I have not approved the renewal, the administrative charges are not agreeable to me.
After 3 hours again I got a call from Mr.Javad Hasan and he played a recorded version of the approval for renewal.
I want you to listen to the recorded version of the policy renewal and also the authorization to charge my credit card for the premium amount.
The interesting part of the conversation is the unethical approach employed by your representative :
1. I am the proposer of the policy, my wife and mother are the beneficiaries. Only the proposer has the legal right to renew the policy. There should not be any doubt on this. I was very much available on my mobile, I am not sure why your representative approached my wife for renewal
2. The credit card number read out in the conversation by your representative is in my name. How can your representative ask my wife to authorize the charging of the premium to my card? Even if the sales slip is signed by my wife no bank will accept that.
3. Early Jan ’08 one of your representative talked about a different policy to me,which I turned down. Fearing that I will not approve the renewal of the MahaRaksha policy your representative has approached my wife. This is my reading of what has happened.
4. Please listen to today’s conversation with Mr.Javad Hasan. He needs to be told, how he should talk to a customer. What he played to me as recorded conversation is clear demonstration o[censored]nethical approach employed by your representative. This is equally criminal offence and amounts to cheating.
5. I still have a great regard for TATA group for ethical practices and the value they offer to customers. Above Representatives of yours, spoil your reputation and tarnish the image of your company.
I am also marking a copy of this letter to General Manager Credit Cards –HSBC.
Please arrange for cancellation of the policy and also arrange for 100% reversal of the charges with no administrative charges to my account.
More than deficiency in service to a customer, you have also caused so much of mental agony. I am seriously considering legal means for claiming damages, if the issue is not settled to my satisfaction within one week of receipt of this letter.
Truly yours
R.B.SATISH KUMAR
To General Manager, HSBC – Credit Card Division : For the two renewals of TATA-AIG, I got a call from HSBC to authorize the payment of the premium through my credit card. For the renewal of policy under dispute none of your representative contacted me. So far two EMIs have been charged to my credit card account. Please arrange to reverse them. Any administrative charges, please collect from TATA-AIG.
I also request you to strengthen your authorization process to avoid such fraudulent practices in future.

Dear all

As I have got the vehicle insured from TATA AIG vide policy No[protected] as it was expired on 15th January 08 and due to miscommunication Iwas not able to renew it ,though it was no claim policy hence On 13th feburaray 08 I contacted the TATA AIG insurance agent he sent the request for inspection to the agency named MISL from whom I got a call at 10.56 Am by no[protected] on 14th Feb 08 that our surveyor will be visiting to inspect your vehicle and surveyor called me from his mob no [protected] at 1.05 Pm and asked to bring the keys Isaid Ok as car is standing behind kalkaji Mandir which will take around 10to 15 min walking from my office in nehru place so Iwill reach there by 1:30 Pm he start talking rudely why at 1:30 Pm as Iam in Nehru Place and Ican't wait so long and all conversation was recorded

As when employee of any company misbehave he is punished for his act ,in case of misbehave by any survey agency ,is anyone going to take action or TATA AIG is satisfied by loosing bussiness with attitute problem of surveyors

Request TATA Management to maintain the brand image as their TATAs are highly respected in India

To start from first, I had a plan of buying a second hand used Ford IKON ( bearing Registration Number : KA 25 MC 311) from a car dealer in R.T. Nagar, Bangalore and in the process to get the finance approval and for this the vehicle should have first party insurance, this was told to me from a dealer. Hence I paid the premium amount to the car dealer and he got this policy cover note through your agent Mr. Prathip, wide Policy Number :[protected], from TATA AIG General Insurance Company Ltd., wide a cover note dated 05.11.2007.
Since there were some holidays because of Diwali festival I didn't even get the approval from financing banks and I also didn't take the delivery of the car from the customer, who was selling the car.
In the mean while I changed my mind and I went ahead taking a new car, Hyundai i10 and immediately I visited your TATA AIG office in Millers Road, Bangalore and informed the same to Mr. Guruprasad, a staff working in your organization. He asked me to give in writing to the manager requesting to cancel the policy number[protected] and he also acknowledge the acceptance of the request to cancel, with seal and signature dated 13th November 2007 and also told me that, I will receive the refund of the money directly from Mumbai, head office through courier with in 15 days.
I wish to say, the behavior of Mr. Guruprasad was too good and I liked the TATA AIG Insurance a lot and hence even I took my new car Hyundai i10 policy also from your insurance company only.
After this I was waiting in a though that, I will receive the refund amount cheque today and tomorrow, but till 17th December 2007, I didn't receive the same. Hence I called Mr. Guruprasad on 17.12.2007 and asked the status about the same and he informed me that he will call me by 18th December 2007 and update me the status, but I didn't receive the call on 18.12.2007.
Hence I called today to know the status of the same and I received the information from an other staff of your by name Mr. Sriram, saying that he is on leave today and also he checked in his system, by taking the policy number from me and he informed me that, still the policy has not been cancelled and it was a shock to me.
Hence I wrote many mails to customer support and spoke to them over telephone also, asking for the early response, but only pre-system generated reply mails were received by me and there is no proper response from the customer support of Tata - AIG General Insurance requesting for to resolve this issue and help me to get the refund at the earliest.
Hence I request any person or organisation to help me in getting the refund and also to get an penaulty from TATA AIG Insurance company for the pressure, mental tension, money spent by me in calling them to follow up the same and also for visiting TATA - AIg Insurance office many times to get the refund.
I have a acknowledgement given by the TATA-AIG General office, with seal and signature of the person, who received the request from me in November 2007.