Tata AIG Insurance — car insurance claim

Address:

Dehradun, Uttarakhand

My car met an accident on 20th June 2018 and on same date and time i have informed on TATA AIG Customer Care e and intimated the claim. Even my car was carried to servise center by toughing crane of TATA AIG RSA. After that from 20th June 2018 to 25th there was no intimation to me from service center or TATA AIG. Then i called at service center again and again, but every time. The person was answering me that survey has not done and we can not proceed the work. When i have purchased the policy, TATA AIG promised me that they will offer best services and if anything happens, TATA AIG surveyor will do survey within 48 hours and work will be proceeded. But in actual situation, After six days, surveyer has done survey of vehicle. After that i have visited service center two times from Delhi and on 11th june i have received a call from service center that your vehicle is ready from our side and tomorrow you can take it away. Today i came from Delhi specially for this purpose. But surveyor hasn't approved Delivery Order.