Tata AIG Insurance — car insurance claim problem tata aig

Website:

www.tataaiginsurance.in

Hi.. I have submitted my car for insurance claim (Holding the policy from past 5 years and no claim ever) first time with tata aig. Today it was supposed to be handover me back and car is ready in ford workshop but the claim officer is absent!!! He is not picking any of the phone calls. Called the call centre and no success! Call centre is also not able to give me any contact number of any senior personal! I can'tt understand why can't they share the numbers to their customers? They have all details of customer like - phone, address, pan, aadhar, e-mail etc and approach me any time but can't share their numbers???
Call centre is asking me to speak on monday... Now, last thursday was half working day (Due to holi), friday was holiday (Due to holi), today is saturday (When i am supposed to get my vehicle which is ready at workshop!) and i can't afford to go to work shop on monday with half day leave from office after such a long weekend. No one cares here are tata aig and call centre is a waste as they can't help you and just day sorry.. Calling call centre means making fun of our self. I will not (Repeating, will not) renew my policy with tata aig next year. Thanks