Tata AIG Insurance — i renewal the my motor insurance policy but i didn't get any acknowledgement.

I renewal the my motor insurance policy no: [protected] on 19/12/2018. But till the date i didn't get any acknowledgement from yours. I already give the complaint and ticket no is[protected]. But there is no action from your side.
My existing policy was expired and i don't have any soft /hard copy proof to travel on road.
Please take the necessary action and issue my acknowledgement copy through mail.
Thanking you