Tata AIG Insurance — Motor Insurance Claim is not Approved for both sides of Car Damage - Claim No : [protected]

Hello Team,
While travelling with my family unfortunately my vehicle has met with an accident. I have also submitted the actual cause to claim motor insurance.

Please see the cause.
" left side door hit by a bolero truck and so slightly turned right and the moving auto hit the right side tail lamp".

Even though it happened at the same time and same place why the right hand side is not covered in the same claim and why should I go for another claim. I'm really not satisfied with the approach and I need justice to be done and required things to be approved asap as it is pending from the past week to get the vehicle repaired.

I have been promised by the TATA AIG team that the claims will have a smooth experience but the bitter truth is that I have been struggling to get approvals for the vehicle damage and I have to go for multiple claims for each side an which I will loose the opportunity to claim Bumper to Bumper to again if I agree for 2 claims.