Tata Cliq — fraudulent sales practice, misinformation on product, callus customer, service delayed delivery

Address:	Tata Cliq (TATA UNISTORE), Empire Plaza, 1st, 2, LBS Rd, Chandan Nagar, Vikhroli West, Mumbai, Maharashtra 400083, Mumbai City, Maharashtra, 400083
Website:	www.tatacLiq.com

I placed an order for an hp laptop (Order id[protected] on 18 mar 2020 on tatacliq app.

The delivery date was reflected as 21 mar 2020.

On 21 mar, late evening, i received an email stating that the company was unable to contact me. I immediately checked my details. They were absolutely correct.

Thereafter i quickly responded to the mail, raised my complaint with tatacliq grievance and called up the care.

After several attempts, i was connected to an help executive, a gentleman named abhishek who informed me that the product delivery is delayed as it has not been packed and shipped yet.

Hence, the email was completely fraudulent meant to shift the error onto the customer.

This delay caused me monetary loss and mental agony as the individual for whom the product was meant, left later that evening.

Following the call with the executive, there has been not a single response from the team at tatacliq regarding the fraud mail.

Additionally, the back lit keyboard feature was an important aspect for my purchase. I discovered later that even this has been misrepresented as this laptop does not have that feature.

I have documented all this information and attached evidence herein for the authorities to take corrective action.

To put this case in perspective, i ordered a bag + mouse from amazon on 19 mar with promised delivery on 21 mar. I received it on time.

Hence, i request the competent authorities for a prompt resolution and call for a stringent punishment for sellers who indulge in such condemnable malpractices o[censored]sing misinformation for sales.