Tata Cliq — Incorrect product delivered and not accepting return - LE Max 2 phone

Address:	560070
Website:	tatacliq.com

Dear Sir/Madam,

Please help me with these cheater in TATACLIQ.com. It appears like they are selling substandard products and cheating customers with advertising one goods and delivering something else.

I'm a victim of such cheating done by TATACLIQ.com

Bought a LE Max 2 phone from this website on 19th Nov 2016 and as per advertisement the phone has LE brand and not the LeTV logo. I also has sent mails and called their customer care to check and confirm the same.

When I had called their customer care, they did mention that it would be possible to return the product if it does not have the LE logo.

As per this statement, I did check the product on 23rd evening and found that it had the old LETV logo and the phone was also not working properly.

I immediately reported the same and filed the return request which was accepted and the delhivery tracking ID was also generated. I have attached the same for reference. In this even the advertised image is available for your reference.

Even after 4 days, nobody came for the pick up. Today, I called their customer care multiple times and have written mails as well.

TATACLIQ.com is now asking me to go to service center ignoring the fact that they have cheated customer by delivering the goods that I had not ordered for and highlighting the non-working part of the defective cell phone they have sold me.

Request you to take strictest action ASAP.