Tata Communications — Tata Customer Helpline & Emergency Team

I am Tata car user and due to last car service, my car started to give me certain issues for which I thought of visiting the service center & getting it fixed. While driving for just 2, 3 kms my car stopped in the middle of the road. I called Tata helpline where they connected me with their emergency helpline team who informed me that they will arrange a Towing van which will take my car to service center. This conversation was done at 2PM. The representative called me back and said that the towing would be done at NIGHT as there are no vans available. Are you guys serious? I was in the middle of the road, I paid for 24*7 assistance and you are telling me that it would be towed at night? That's a shame TATA. I paid for this. Instead they send a person who said he will be with my car untill it is towed. I did not pay for a person. I paid for car towing facility. This was the worst experience ever. Worst!!