Tata Docomo — Broadband

Address:	Pune, Maharashtra, 411014
Website:	www.tatadocomo.com

Tata docomo services in pune are... Well, i dont have a word for it. Its like the tick on the back of 'appalling' if appalling was a lowly animal. See the email trail below.

To summarise: after a lot of effort trying to make them understand what i need on my broadband connection (Account no[protected], they promised to have my billing cycle changed to june 2 (See email below from them with this confirmation). They also sent another confirmation to say that the plan which will be effective from june 2 will be the rs. 1700 (160 gb 16 mbps) plan. Today when i called them to ask why the speed has not increased, they said my plan will change from june 15... Because... My billing cycle is june 15!!!

This is way beyond belief... It is unbelievable that a company of this stature can give email confirmation and then care 2 hoots about it!!! The kind of business loss and mental agony that they have cause is very high. Should we now take this up in a consumer court???

Regards

Parthajeet sarma
Mobile:[protected]

Email trail below (1st email dated today below and then the trail follows)

Hello again,

Look at your confirmation email below. It says “your bill cycle will start from 02-june-2017”.

Along with this there was also a request to change my plan to the rs. 1700 plan (160 gb at 16 mbps).

When i realized that my internet speed has not increased, i called your call centre today. The agent said that my billing cycle is june 15.

What is going on???

Please read the trail mail: i have discussed this multiple times with you after which you confirmed the below and the plan change (Seperate email). Can you not live up to any of your commitments?

I want you to ensure that the plan is changed to the requested plan within 2 hours!!!

With warm regards,

Parthajeet sarma
Mobile:[protected]

On may 24, 2017, at 10:23 pm, [protected]@tatatel.co.in wrote:

Dear parthajeet,

Greetings from tata docomo.

We refer to your email to us dated 24-may-2017, regarding bill cycle change related of your tata docomo number[protected] vide account number[protected].

We would like to inform you that if your bill generation date will be 5th of every month then your bill cycle will start from 02-june-2017.

We value your association with tata docomo.

For any further clarification please feel free to call on our helpdesk[protected] or email us on [protected]@tatatel.co.in

Assuring you of our best services at all times.

Thank you and regards,
Priyanka shinde.

Tata docomo

Tata is a registered trademark of tata sons ltd. The docomo logo is a trademark of ntt docomo, inc (Japan) in india.
Tata teleservices limited, registered office : tower 1, jeevan bharati, 10th floor, 124 connaught circus, new delhi 110001.
Email id : [protected]@tatatel.co.in,
Call:[protected]Toll-free).
Cin - u74899dl1995plc066685.
To avoid unwanted telemarketing calls, register your telephone number with ndnc registry, call 1909 or send sms < start dnd > to 1909. For further details, log on to tatadocomo.com.

— original message —
From: [protected]@gmail.com
Sent:[protected]:47:27.0
To : [protected]@tatatel.co.in
Cc: null
Subject: re: urgent urgent urgent | account no[protected]~m30140902
[note: please don't change the subject for internal tracking purpose and immediate action.
_

Hello,

Thanks; however you have not mentioned the new bill cycle date. What is it? June 2 or june 5?

The requested plan is 16 mbps 100 gb plan at rs. 1699. I trust you understood what my need was; that i would like this plan to be effective from the earliest billing cycle possible (Not the latest).

With warm regards,

Parthajeet

On may 24, 2017, at 5:43 pm, [protected]@tatatel.co.in wrote:

Dear mr. Sarma,

Greetings from tata docomo.

We refer to your email to us dated 24-may-2017, regarding plan change and regarding bill cycle change related concern of your tata docomo number[protected] vide account number[protected].

We regret the inconvenience caused to you.

As per our telephonic discussion dated 24-may-2017 on [protected] at 5:25 pm as per your confirmation we have registered your request for bill cycle change and the reference number is[protected] and as per the team remark billing cycle is changed and your request is processed dated 24-may-2017 at 17:35:44.

Kindly confirm us with plan name or plan code with monthly rental to process your request further.

Please confirm us with the plan name and rental to register your request for plan change three (3) days prior to your bill cycle date.

Please note:

Truly unlimited plans will be effective from order date. (Truly unlimited without fup limit)

Unlimited plans will be effective from billing cycle onwards. (Plans having fup limit 10 gb, 20gb...)

Limitless plan's will be effective from billing cycle onwards (Fup is unlimited)

Plans 5 mbps will be available subject to feasibility.

For any further clarification please feel free to call on our helpdesk[protected] or email us on [protected]@tatatel.co.in

Assuring you of our best services at all times.

Thank you and regards,
Sneha shinde.

Tata docomo

Tata is a registered trademark of tata sons ltd. The docomo logo is a trademark of ntt docomo, inc (Japan) in india.
Tata teleservices limited, registered office : tower 1, jeevan bharati, 10th floor, 124 connaught circus, new delhi 110001.
Email id : [protected]@tatatel.co.in,
Call:[protected]Toll-free).
Cin - u74899dl1995plc066685.
To avoid unwanted telemarketing calls, register your telephone number with ndnc registry, call 1909 or send sms < start dnd > to 1909. For further details, log on to tatadocomo.com.

— original message —
From: [protected]@gmail.com
Sent:[protected]:54:20.0
To : [protected]@tatatel.co.in, [protected]@tatadocomo.com, appellate. [protected]@tatadocomo.com
Cc: null
Subject: urgent urgent urgent | account no[protected]~m30140902
[note: please don't change the subject for internal tracking purpose and immediate action.
_

Ladies and gentlemen at tata docomo,

Kindly read my email below, then try and comprehend the
Context, once you are sure that you have understood things fully, i will
Appreciate an appropriate response and action. Please refrain from taking �out
Of context� decisions like you have done so far, causing me much mental
Harassment, trauma and loss of business.

Secondly, please refrain from calling me and asking me �what is the issue�. Read below.

Morning of may 19

My account number (Broadband) is[protected]. My billing cycle
Is on the 15th. On the 19th of may, i wrote to you to
Request for a plan change as i was unhappy with the slow speed i have been
Getting on my 2 mbps unlimited plan, and its affecting my work adversely. I
Immediately got a call back from one renold dcosta at around 8.45 am of may 19.
Please listen to that recording. Amongst other things, renold said that if i
Changed to the 10 mbps 50 gb plan (Rs. 1199), it will be activated within 72
Hours.

Afternoon of may 19

So i wrote to you to change it to the 10 mbps 50 gb plan on
The same day. Now i got a call from ninad gadkar, who said that a 72 hour
Change is not possible for moving from unlimited to limited. He said that the
Plan change is possible only from june 15; the billing cycle. He confirmed that
Renold had provided me with incorrect information. Later that evening i received
An email from ninad towards this effect.

May 19-may 21

I wrote two reminded emails to your team, in response to
Ninad�s response to try and get me a faster plan which can change immediately.
I was pleading now. I did not hear back from your team, except the standard
Answer that it can change only from the billing cycle.

May 21

I wrote and also told you over phone, that if you cannot
Change at all, why don't you change the billng cycle to may 25, so that my
Requested plan can be effective from then (Given that may 21-may 25 is more
Than 72 hours.). Words that i used in my email �so can you change my billing
Cycle to, say the 25th of every month? � ninad said he will get back.

6.38 am, may 24

I wrote the following email to you:

Hello,

Your promise of a resolution by may 23rd (Email below) fell
Flat; i didn�t hear from you. Why do you promise if you can�t deliver? I
Requested for something on the basis of a promise made by your staff renold
Dcost (Have you listen to the recording of our conversation; if you don�t, why
Do you record calls).

1. Migrate to the 50 gb 10 mbps plan at rs. 1199 (Renold
Promised this will happen in 72 hours)

Or

2. Change my billing cycle date to within 3 days or so, so
That you can do the above, if you feel that renold gave me wrong information

11.30 am may 24

I get a call from aarti, saying that my request for billing
Cycle change is accepted and is changed now. However there is no request for
Plan change. So any plan change now (Unlimited to limited) will now be
Effective from june 25. I tried to explain to her that i never registered a
Request for billing cycle change (Read the words in my email) and told her the
Entire story. She seemed adamant in not understanding the issue and what i
Wanted. I requested to speak with her senior; she did not allow me that
Privilege.

Did you see what happened? Could you understand?

Here is a customer who wanted a plan change to a speedier
Plan, and since you could not give a solution, i suggested moving ahead the
Billing cycle date. And what did you do? You took a decision in isolation by
Moving forward the billing cycle (But not changing the plan) and now saying
That i will have to wait form 1 more month for the plan change!!!

What is going on??? Do you not understand english or you
Cannot understand the context?

What will you do now?

I guess you have no clue. Or do you? Ok, here is what i
Want.

1.
Change the plan to the 16 mbps 100 gb plan (Yes,
Now i am changing my original request) at the �earliest possible.� register
This request first.

2.
Once you have registered the above request, then
If it takes 72 hours for the plan change to happen, take out your calculator
And count when 72 hours will end. Then register a request for a billing cycle
Change to that day when 72 hours will end.

Kindly confirm, and save yourself and me a bigger mess.

With regards,

Parthajeet sarma

Mobile:[protected]