[Resolved]  Tata Docomo — Consistent poor service backup & substantially less speed than subscribed for

Address:	Kolkata, West Bengal, 700025
Website:	www.tatadocomo.com

To
Ms sohini anand
The officer concerned,

It is extremely frustrating to experience the horrendous work culture at your end and leading to terrible services consistently over a long period of time.

As you may find through the trail of mails, you have failed to provide promised services and support time and again.
Latest being your response to mt last complaint by sending a mail & sms regarding some one attending (Attached snap shot of sms) but there never was any call or visit by any engineer to resolve the issue.in fact call to said number went unanswered with no call back.
The connectivity has never been anywhere close to promised 8mbps and i have been always mislead with promise of some action or the other.

As such note -

This is my notice to you to that in the light of your continued lack of support and service, i do not wish to make any payment with immediate effect.

Also, please respond within a week as to why should legal recourse and action not be taken against the company for your continued and consistent disservice and harassment.

Once again, please treat this as a notice that due to your disservice and harassment, i stop payment against the connection.

Harassed

Inline image 1

Mrs gupta — forwarded message — from:
Date: mon, aug 8, 2016 at 2:41 pm
Subject: no internet again besides poor speed~m27507810
To: rasika. [protected]@gmail.com

Dear customer,

Greeting from tata docomo!

We refer to your e-mail dated 08-aug-2016, regarding internet not working on your tata docomo number vide account number[protected].

We deeply apologize for the inconvenience caused to you.

We have registered your complaint and the reference number[protected]

Our technical team would contact you within 08-aug-2016 18:12 to provide resolution.

Request your co-operation during this period.

Please note you may follow below mentioned troubleshooting steps in future for internet not working issue:

1. Switch off the router.
2. Unplug the router connection.
3. Check for physical connectivity (I. E. Loose connection in cables/cable cut).
4. Re-plug the router connection.
5. Reset the router in line mode
6. Check if all the lights are stable.
7. Try connecting it.
8. Check the lan cable connectivity.

For any further clarification please feel free to call on our help desk[protected] or email us on [protected]@tatatel.co.in

Assuring you of our best services at all times.

Thank you and regards,
Pallavi patil
Customer care – business services

Toll free
:[protected]
Email id
:[protected]@tatatel.co.in

For end-to-end, unique & cost effective,
Telecom solutions for enterprises, visit
www.tatadocomo.com/business — original message — from: rasika. [protected]@gmail.com
Sent:[protected]:29:10.0
To : [protected]@tatadocomo.com, [protected]@tatatel.co.in
Cc: null
Subject: no internet again besides poor speed~m27507810
[note: please don't change the subject for internal tracking purpose and immediate action.
_

Ref:

Hsi number[protected] vide account number[protected].

Dear sod,

Please note -

1. Yet again no internet is available

And

2. My internet speed continues to be less than half than as promised.

Request restore my internet and ensure speed as per promise.

Regards

Gupta

Sent from my iphone

Begin forwarded message:

From: rasika gupta
Date: 14 february 2016 at 6:28:55 am ist
To: [protected]@tatatel.co.in
Subject: fwd: accont no ~m25704293

Sod

I have been made false promoses as it appears regarding your seevices time and again.

Within a week of repair -

1. Yet again no internet???

2. When it was available - max spoed ever received was less than half.

Is there some one really serious to look into a customer's unresolved issues for over a year???

Gupta

Sent from my iphone

Begin forwarded message:

From: rasika gupta
Date: 9 february 2016 at 10:11:44 am ist
To: [protected]@tatatel.co.in
Subject: re: accont no ~m25704293

Ms pavani

Please note -
1. My internet continues to be off line for many days
2. All previous issues continues to persist.

Is there any responsible person sitting out there to resolve them?

Gupta

Sent from my iphone

On 07-feb-2016, at 4:43 pm, [protected]@tatatel.co.in wrote:

Dear mr. Gupta,

We refer to your e-mail to us dated 7th february, 2016 regarding slow speed issue on your tata docomo fixed hsi number[protected] vide account number[protected].

We deeply apologize for the inconvenience caused to you.

We have registered your complaint and the reference number is[protected].

Our technical team would contact you within 08-feb-2016 10:00 to provide resolution.

Request your co-operation during this period.

For any further clarification please feel free to call on our help desk[protected] or email us on [protected]@tatatel.co.in

Assuring you of our best services at all times.

Thanks and regards,
Pavani
Customer care officer - email unit — original message — from: rasika. [protected]@gmail.com
Sent:[protected]:18:28.0
To : [protected]@tatatel.co.in
Subject:fwd: accont no ~m25704293
[note: please don't change the subject for internal tracking purpose and immediate action.
_

What is happening???

Is some one working in this company???

No resolve in a year's time yet???

Concerned

Gupta

Sent from my iphone

Begin forwarded message:
From: rasika gupta
Date: 4 december 2015 at 7:19:04 am ist
To: [protected]@tatatel.co.in
Cc: sarvesh gupta
Subject: re: accont no ~m24761163

To

The officer whoever may be responsible,

Please note - my issue continues to be unresolved.

I continue to get unsatisfactory internet services in terms of the speed.

All previous assurances from your end of escalating matter to higher levels and including lical attending engineer's assurances have turned out to be false and misleading.

This is to put on records the false promises of published internet speed by the company as it appears after over almost one year of assurances.

Regds

Gupta
Sent from my iphone

On 21-nov-2015, at 11:47 pm, rasika gupta wrote:

To

The officer on duty
Reference trail mail - it would be prudent to note that

1. My issue of slow internet speed has been a long pending corrective action from tata.

2. Advise / link at the end of your reply is irrelevant in my case as the same has been tried plenty of times.

3. As per local attending engineer, the issue was to be rectified immediately after dewali.

We are looking at almost 2 weeks since and no improvement in the service yet.

Trust it clarifies the magnitude of issue and appropriate is expected.

Regards

Gupta

Sent from my iphone

On 19-nov-2015, at 11:49 am, [protected]@tatatel.co.in wrote:
Dear mr. Gupta,

We refer to your email to us dated 19th november, 2015 regarding slow speed issue of your tata docomo fhsia[protected] vide account number[protected].

We deeply regret the incident and thank you for highlighting this issue. Please be assured that this is not a reflection of our service standards and we will ensure this is not repeated.

We have registered your complaint and the reference number is[protected].

Our technical team will contact you within 19-nov-2015 12:43 to provide resolution.

Request your co-operation during this period.

Please note you may follow below mentioned steps in future for slow speed issue:-

Connect your router to single desktop computer/laptop.
Visit to the website http://www.tatadocomo.com/speedtest.aspx
Multiply the speed by 8 to the actual speed on website.
Delete cookies, clear cache and clear history.
Delete temporary files.

For any further clarification please feel free to call on our helpdesk[protected] or email us on [protected]@tatatel.co.in

Assuring you of our best services at all times.

Thanks and regards,
Komala
Customer care officer - email unit — original message — from: rasika. [protected]@gmail.com
Sent:[protected]:12:26.0
To : [protected]@tatatel.co.in
Subject:re: accont no ~m24761163
[note: please don't change the subject for internal tracking purpose and immediate action.
_

To

The sod

Please note -

The internet speed continues to be par below promised speed.

I was informed by your local attending engineer that the speed shall be restored immediately after dewali, which is well past now.

Can i have this sorted out now?

Regds

Gupta

Sent from my iphone
On 03-nov-2015, at 9:19 am, rasika gupta wrote:

To
The sod

Ref appended mail, please note my broadband service problem continues to remain unresolved.

Once again please note my details :-

Rasika s gupta
Ac no[protected]
Connection no -[protected].

Due consistently frequent issues with quality of your product and more importantly the service back up which has stooped to very low level, please treat this as notice for discontinuation of your poor connection.

Even talk with your service engineer mr soman on [protected] on 01.11.15 and he seemed insensitive to begin with and promised to attend next day (Monday) which to date hasnt come.

You are further being notified to make good compensation for all the harassments meted out to us on account of poor service for long now.

Please respond within a week from the date of this letter as to why legal action should not be taken against the company and service engineer of this area which has caused unusual harassment to us for long now.

Stressed

Mrs gupta
Sent from my iphone

Begin forwarded message:

From: [protected]@tatatel.co.in
Date: 31 october 2015 at 4:28:50 pm ist
To: rasika. [protected]@gmail.com
Subject: accont no ~m24761163

Dear customer,

We sincerely regret for any inconvenience caused with respect to our services.

We refer to your email to us dated 31-oct-15 regarding of your tata docomo number.

We request you to share your correct or complete tata docomo number or account number to enable us to complete the required formalities.

For further clarification or feedback please feel free to call on our helpdesk[protected] or email us on [protected]@tatatel.co.in.

Assuring you of our best services at all times.

Regards,
Aman
Customer care officer - email unit

Tata docomo business services helpline numbers:
Customer care : toll free number[protected] and you can also reach us by dialling 1515 from your corporate connection
E-mail : [protected]@tatatel.co.in
Website : www.tataDocomo.com/business
Escalation matrix: http://www.tatadocomo.com/business/contact-us. Aspx#tab2 — original message — from: rasika. [protected]@gmail.com
Sent:[protected]:28:29.0
To : [protected]@tatatel.co.in
Cc:
Subject: accont no ~m24761163
[note: please don't change the subject for internal tracking purpose and immediate action.
_

The complaint regarding the poor wi-fi connection has not been rectified yet kindly note my details
Rasika s gupta
Ac no[protected]
Phone no -[protected]
Hoping that now the problem will b solved on urgent basis
Regards
Sent from my iphonenote:"tata teleservices today stands certified as iso 27001:2005 which means our services are best in class at par with international benchmarks."