[Resolved]  Tata Docomo — device bearing no. [protected] (data card ) is not functioning

Address:

Hyderabad, Andhra Pradesh

Tata photon plus pre paid data card bearing no. [protected] is purchased in May 2014 and is regularly recharged till now. The same has suddenly stopped working and the LED on the card is also not glowing from 20.11.2014. The same was informed to customer care toll free for attention. SERVICE REQUEST NO 12159903 was given and in the night late hours a technician came on phone and it was informed that the same will be attended /replaced and advised to approach the service centre at Chainatyapuri (opp to INDIAN BANK) and closed the request duly sending a message to me. But to my surprise it was a brand store but not a service centre. I could not understand for the improper guidence may be out of his innocence but it is very badly affecting the customer and the brand image. Please do need ful with an appropriate action to restore the device utilisation either by attending/replacing the device at the earliest by deputing your service representative. A ADISESHAIAH, FLAT NO. 105, SAI KRUPA LAKEVIEW RESIDENCY, P&T COLONY, PRAGATHI NAGAR, DILSUKHNAGAR HYDERABAD-60 M No. [protected]