[Resolved] Tata Docomo — Hopeless customer service

Lalita60

from Vijayawada, Andhra Pradesh

Address:	Visakhapatnam, Andhra Pradesh, 530032
Website:	Www.consumercomplaints.in

I am not getting internet connection using tata photon max number [protected]. I had called the toll free number... They directed solutions online. That did not help. I was directed to call my local service center. On contacting them, i was told that i need to raise a complaint which i did in order to have a technition come home and check the dongle. Then the customer service guy located in hyderabad calls up to say that they cannot send any technical staff to my house.
I'm at my wit's end. I work from home. For the past 20 days i'm only running from a pillar to some post.
I am now contemplating to change my service provider to airtel or something else.

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Jan 25, 2017

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2016

Tata DoCoMo Customer Care's response Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.

Verified Support

Dec 25, 2016

Tata DoCoMo Customer Care's response Dear Customer,
As per the telephonic conversation, we sincerely apologize for the inconvenience caused to you. We will ensure to provide you with the best of services going forward.
We are extremely happy to hear that the connectivity issue was addressed at our service center and now you are able to access to our internet service.
In this context, we regret that your experience has not been commensurate with what we strive to provide. Kindly view this incident as an aberration and not as a representation of our services.
Your feedback would definitely be given to all concerned departments to ensure increased proactiveness and will help us to provide better services.
We appreciate your patience and extended cooperation for the same.
We request you to reach us at “[protected]@tatadocomo.com” for any Queries/Requests/Complaints.
Thank and Regards,
Customer Care,
Tata Docomo.