[Resolved]  Tata Docomo — Internet Speed

Address:

New Delhi, Delhi

Dear Sir/Ma'am, I am Tata photon customer for last 6 years with connection number [protected]. I used to have a interest speed of about 1.5 Mbps for this connection until 25th April 2015. Suddenly on 25th April 2015, my connection speed dropped to about 0.16 - 0.20 Mbps. I raised a complaint with Tata Photon customer care on 26th April 2015 with service request no[protected]. The response I received was a network upgrade is going on in my area (Badli Ext, delhi -42) and Tata don't have any timeline when it will be fixed. I even tried to use my connection in Noida Sec 11 and Gurgaon sec 36 but even then speed was coming as 0.16 - 0.20 Mbps. I waited for 3 months but still speed is slow and I raised another complaint on 16th Jul 2015 with service request no[protected]. Again I received a response on 19th July that there is a low coverage going on in my area and Tata don't have any timeline to fix it. When I told them speed is slow in NCR they don't have any response and just keep saying they don't have a timeline to fix it. Being frustrated, I tried to call Tata customer care to cancel my connection. Instead of taking a request of cancellation they started selling me other offer saying speed will be good. If network upgrade is going on or there is a low coverage in my area how could another offer will provide me a better speed. This is all fraud being done at the end of Tata teleservices to extract money from customers from one or other way. I request you to please look into issue. Thanks & Regards Nitin Mittal