[Resolved]  Tata Docomo — Mis-selling a Postpaid service as Prepaid

Address:

411006

At the time of connection, Tata Docomo personnel did not tell me that the connection is postpaid. He had told me that the line will get disconnected after the 6+1 promotional plan(1MbPS UNLTD) that and I can opt for a much better plan than.

The plan that offered to me was that of 6+(1month complementary) prepaid plan of Tata Docomo 1Mbps UNLTD for which I've a receipt from their account representative.

I wish to tell you that the plan was activated on 28/29 September 2016 and was active till 29 Apr 2017 which constitutes an exact 6+1 months of service.

Let me know if there is any more explanation or proof that I need to provide for confirming my explanation. After the last week of April the internet connection isn't working at all hence I chose to rely on my phone's data connection.

If they would have been a post-production connection then why was it not working after the stipulated period of 28th April? I have the proof of the comments made by their representative at the time of the connection.

They have also unilaterally charged an exorbitant amount in the last few days.(Screenshot attached)

They can check at their usage bill that the connection is not at all being used since the last 2 months. After vacating the house, have already taken your modem with me, thus it will also not allow anyone else who's taken residence in the same flat to use the connection.