Tata Docomo — Not getting hard copy bills anymore | |||
Not getting hard copy bills anymore (Good thing to save trees and use online services), but received a call and multiple SMS's to pay online transitions on this link (http://bit.ly/1n5nBgu). Give me more specific link or website. I have an International Debit card and your Website address is not supporting to pay it online. Need more guidance...Kindly call [protected] after 6 pm any day for assisting us to pay online transitions hence forth. (P.S: i work in Oman but my wife n kids are using your Tata Photon WI-FI Service. i HAVE AN iNTERNATIONAL DEBIT CARD and CAN PAY ONLINE FROM OMAN ITSELF). sO KINDLY GUIDE ME...Lloyd Fernandes...Your TATA PHOTON IS on my Wife's name Mrs. Aggie Fernandes, phone number# [protected]. My e-mail I.D ([protected]@yahoo.com). Kindly forward me the details. Was this information helpful? | |||
|
Tata DoCoMo customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Customer,
As per the telephonic conversation on your number, you have expressed dissatisfaction towards not receiving the hard copy of the bills. We regret for the inconvenience caused to you. In this regards, we would like to inform you that we have registered your concern with the docket number[protected] and is expected to be resolved soon. Also, we would like to inform you that we have successfully updated your bill delivery mode as PRINT&EMAIL. Kindly note that your current outstanding is Rs.00/-. Alternatively, you may also use the Bill Payment option in www.tatadocomo.com-Click on Bill Payment link in the right top corner of the homepage of www.tatadocomo.com. Click on Instant Pay tab. Use your Tata Docomo account number or Tata Docomo mobile number and E-mail ID to be guided to the payment page. Please fill up all required information, e.g. Amount to be paid, Payment Option (Credit/Debit Card, Online Banking, Bank Name etc.).
Regards,
Customer Care
Tata Docomo
As per the telephonic conversation on your number, you have expressed dissatisfaction towards not receiving the hard copy of the bills. We regret for the inconvenience caused to you. In this regards, we would like to inform you that we have registered your concern with the docket number[protected] and is expected to be resolved soon. Also, we would like to inform you that we have successfully updated your bill delivery mode as PRINT&EMAIL. Kindly note that your current outstanding is Rs.00/-. Alternatively, you may also use the Bill Payment option in www.tatadocomo.com-Click on Bill Payment link in the right top corner of the homepage of www.tatadocomo.com. Click on Instant Pay tab. Use your Tata Docomo account number or Tata Docomo mobile number and E-mail ID to be guided to the payment page. Please fill up all required information, e.g. Amount to be paid, Payment Option (Credit/Debit Card, Online Banking, Bank Name etc.).
Regards,
Customer Care
Tata Docomo
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
53%
Complaints
9255
Pending
2079
Resolved
4179
+91 42 2646 2966
2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
View all Tata DoCoMo contact information
We have received your complaint and we will ensure it is resolved soon.
Thanks and regards,
Customer Care,
Tata Docomo.