[Resolved]  Tata DoCoMo Photon — Bill payment is not credited to my Tata Docomo number.

Address:

Pune, Maharashtra

Hi,

I want to bring forward this case to you people.
I have made a bill payment of 449 rs from my ICICI credit card on 29 th march, but TATA DOCOMO is not able to resolve my query.
TATA DOCOMO PHOTON NUMBER : [protected]

I have paid my TATA DOCOMO PHOTON PLUS Bill on 29th March 2014 from PAYTM website.
An amount of 449 rs has been successfully deducted from my ICICI credit card and i have received a receipt from PAYTM, stating that the payment has been successfully done.

Now, i have talked to TATA DOCOMO customer care several times and they have raised 2 tickets . But still they are not able to resolve the issue.

They have asked me to email them the bank statement, and paytm receipt which i did on my end . Also i have checked with PAYTM customer care and ICICI customer care, both are stating that TATA DOCOMO has successfully claimed the amount .

Lastly, the status of this issue is that TATA DOCOMO people are saying they are not able to find the payment.
So, please help me in getting this thing resolved.

I am attaching the documents below.