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Tata DoCoMo

Tata Docomo — Photon connectivity

Address:Mumbai City, Maharashtra

Service tickets details 1.[protected] For billing related dispute (Date of Raising Request 9th Feb 2015) 2.[protected] For connectivity issue (Date of Raising Request 12th Feb 2015) I have raised complaints about Photon connectivity. Apart from their engineer confirmation and sharing the fault completion report about Tower dismantling i am not getting connectivity & desired speed. Despite of several reminders i have not received any update regarding the complaints raised. Even status of my complaints are resolved without giving resolution. Would request for resolution of my problem. I was be informed that, your problem will get resolved within a month. But still my problem is then and there. Not received any update & call from respective department.
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Comments

Dear Customer,

Kindly provide us your 10 Digit Tata Photon number, your alternate contact number and email ID so that we can get in touch with you and assist you better.

Thanks and Regards
Customer Care
Tata DOCOMO.
Reply
Kindly Note following details as requested

TATA Docomo number [protected]
Account Number[protected]

Contact Details: +91 [protected]
Email: mukesh.[protected]@gmail.com
Reply
Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Reply
Dear Team,

Still have not received any update about resolution of my problem faced more than 3 months now.

I also would request to waive off my March 2015 payment since still i am not able to access as well nor their any connectivity in my area.

Hope to get resolution of my problem soon.

Best Regards,
Mukesh
Reply

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