Tata Docomo — Poor 3G service as well as customer care

Address:

Kurukshetra, Haryana

Dear Sir, I am a tata docomo 3G(number-[protected]) customer. I am using this service from last 2 years. From Oct 1, 2014 I am facing very poor connectivity issue.I raised a complaint with complaint number[protected] on Oct1, 2014.Till now issue is not resolved. Today I got below reply from your department "We would like to inform you that we do not have 3G service in the area you have referred to and hence it is likely that you may face low connectivity at times in the mentioned area." I also confirmed this from your customer care. As there is no 3G service in my area so I asked your customer care executive to kindly disconnect this connection and raise a ticket to do bill adjustment as no 3G service present on my area. He told me that he can give Rs.500/- waiver if i continue this connection otherwise we can not waive your bill. I was completely shocked by his reply I asked him "how can i continue if there is no 3G service?". Then he told be sir then we can not waive any bill. You have to pay complete Oct bill If you disconnect. Let me ask you same question once again "Please let me know how can a person can continue with some service with out any service availability and pay to tata docomo" I think this a very simple question even a 1st class school student can answer. Sir kindly look into this matter on serious note otherwise i have to got consumer court. It is not just some money issue but it is a complete felony kind behaviour from esteemed and prestigious group of India. Complaint number[protected] ~~M20485656 [protected][protected][protected] Mail recieved from Tata Docomo [protected][protected][protected] Dear Mr. Goyal, Greetings from Tata Docomo Photon! Please accept our apologies for the inconvenience caused to you in regards to the complaint number[protected] for your TATA Docomo 3G number [protected]. To resolve the same, we tried to contact you on your number [protected] on 9th Oct 2014 at 18:37:08 hours. Owing to our low luck we failed to speak to you, as we were unable to reach you on your alternate number [protected]. We would like to inform you that we do not have 3G service in the area you have referred to and hence it is likely that you may face low connectivity at times in the mentioned area. We value your feedback and forwarding the same to the management. As and when feasible, a new site shall be planned for further enhancing the network. Network enhancement is an ongoing journey & in this journey we strive to bring the very best experience to our customers by adding new sites. We will duly intimate you when we enhance our coverage to the said location. We are an organization committed to our customers with the objective of making the association a memorable and mutually rewarding one. Since you’re not getting seamless services at your location, we suggest you to opt for any lower rental plan for your TATA Docomo 3G connection. You can use/click the below mentioned link to see the latest Bill Plans available for your TATA Photon 3G. http://www.tatadocomo.com/photon-3g.aspx Thank You for surfing with Photon. Warm Regards, Khushboo Goel, Photon Care Team In this mail it is clearly mentioned that Tata Docomo can not provide 3G service to me. I have send this mail to below mentioned ids appellate.[protected]@tatadocomo.com, Nodal.[protected]@tatadocomo.com, customer.[protected]@tatacard.com, [protected]@tatacard.com, [protected]@tatadocomo.com But have not recived any reply from your department. Kindly look into the issue. Thanks Mohit Goyal [protected]