[Resolved]  Tata Docomo — Regarding my tata docomo lost balance

Address:

Mohali, Punjab

I did recharge of Rs. 1500 on 8th FEB, 2014 under prepay recharge option with 9 GB data that was valid for 90 days. On 25th MARCH, 2014; my internet connection was disabled and when I called up customer care ; they were telling that balance is nil. Although; I just do generic net surfing on Gmail, Facebook at maximum 2 hours per day and do nothing regarding downloading.

I was not expecting such a bad experience with and poor customer service from Tata Photon Group. It is very frustrating experience as your company is not committed to resolve the issues to my satisfaction. I have also heard that some people from TATA DOCOMO may transfer other's data to their near and dear ones; try to rectify my internet issues.

Invoice No. EPU/2110/1010/00285Invoice Date : 08-Feb-2014Invoice Location : Phase - X, MohaliCustomer MDN No. : [protected]Service Tax Regi. No. AAACT2438AST007Amount : 1500 Rs. on 8th Feb ( 9GB data with 90 days validity )Current Balance as on 25th FEB, 2014 : NIL