Tata Docomo — sim reissue enquiry for micro sim

I have lodged two complaint regarding sim reissue enquiry both complaint are resolved with out giving proper response and resolution.

First complaint (Psr[protected]) is resolved on 17 april at 4.14 pm.
In this there was set of four numbers given of franchise of docomo but neither of them was able to solve the issue.
[protected] person replied that i am no more authorized dealer for tata docomo.
[protected] don't picked up the phone.
[protected] person responded that my phone is not working properly and it will be charged as rs.125 for new sim.
[protected] person directly demanded for rs.150 for new sim.

Second complaint (Psr[protected]) is resolved on 18 april at 9.18 am.in this there the agent not able to understand and resolve my issue.

Moreover sim upgrade or reissue is generally free of cost in any of the company at their outlet like airtel, vodafone, jio etc, how can u charge for it but if charging why the huge amount of rs.150.

My problem is my sim is old enough and i want micro and nano sim for the same number [protected].

I am one of the oldest customer of your company tata docomo, you can verify that.

I have already faced many illogical solutions from your agents, and no solution is given to be proper.

Requesting senior management to take desired steps so that my problem to get desired number sim [protected] of micro sim gets fulfilled.

Proper and logical answer is desired and phone number if given should be of proper and presently serving for tata docomo organization.

Note:- for more details and for proper solution is desired to be given on [protected] so that i can check and verify any sort of messages on above-mentioned number.

Response on [protected] as i already faced lot of inconvenience due to this.