Tata Docomo — Sms can't send or receiving

Address:

Aurangabad, Maharashtra, 431001

Dear Kind Sir,
I have facing the such issue of tata docomo sim it do not receive any messages and can't send to another and I have a second Sim of reliance when I connect to internet using reliance sim the tata Docomo Sim says you do not have data or balance to for internet...
Kind sir please do something
My details are,
ITata Docomo Sim number = [protected](it is in 2nd slot)
Reliance Sim number = [protected](it is in 1st slot)
My emails,
[protected]@gmail.com
[protected]@gmail.com
Please help me sir...I am using tata docomo since 5 to 6years and this problem appears and I call to customer care they says all things are right please do something in this case because of this problem I have bought reliance Sim for backup... I can't receive main messages... And sir i can't sign up for my tata Docomo app because it required to SMS verification but my Docomo Sim can't receive SMS...