Tata Docomo — tata docomo broadband

Address:

Flat A201 Kumar Piccadilly Beside Akshara International School. Wakad, Pune - 411057, Pune, Maharashtra, 411057

I had a tata docomo broadband connection which was disconnected in june 2019. The disconnection was done by their technical team saying that it was not technically feasible to provide connection in my society. This is recorded in the complain that i raised with them.
Next day onward i took another broadband and was not using tata doccomo.
There were calls from their call center saying since it was their fault their is no dues pending from my side. Although i was unhappy with their service i kept quite. But after a month and till now i keep on getting calls from their call center asking for bill payment and it keeps on increasing.
I am really not sure how i am going to stop this mental harassment.
Kindly help me in registering this complaint

Mails
—

Dear arnab,

Greetings from tata tele broadband.

We refer to your email dated 08-sep-2019, regarding payment remainders related issue of your tata tele broadband number[protected] vide account number[protected].

We apologize for the inconvenience caused to you.

We have forwarded your issue to concerned team to stop payment remainders and calls and they will provide you resolution as soon as possible.

Request your co-operation during this period.

For any further clarification please feel free to call on our helpdesk[protected] or email us on [protected]@tatatelebroadband.com

Assuring you of our best services at all times.

Regards,

Mayuri sonawane
Customer care officer
Tata tele broadband helpline numbers:
Customer care: toll free number[protected]
E-mail: [protected]@tatatelebroadband.com

— original message —
From: [protected]@gmail.com
Sent:[protected]:47:40.0
To : tatatele broadband
Cc: null
Subject: re: acnt id[protected]~m37943659
[note: please don't change the subject for internal tracking purpose and immediate action.
_

I am still getting emails and calls from your company. Dont you guys have a common crm?
I am really getting irritated now..

Stop bothering me.

Thanks
Arnab


On mon, aug 12, 2019 at 10:40 am wrote:
Deararnab,

Greetings from tata tele broadband.

We refer to your email dated 12-aug-2019, regarding cancellation request of your tata tele broadband number[protected] vide
Account number[protected].

We deeply regret losing a valued customer like you.

Further we would like to inform you that, we have already registered your cancellation request on 15-jun-2019 with reference
Number[protected].

We have forwarded your billing issue to higher level and the concern team will get back to you.

At the outset, we would like to thank you for your patronage of the tata tele broadband service. We hope that we have been able
To help you explore the infinite possibilities of the services.

However with great regret, we inform you that on account of technical limitations we will be unable to continue the service
In your area.

Please treat this letter as a notice for discontinuation of service.

We empathize with you for the inconvenience and in line with our customer friendly policies, we propose to refund any credit
Balance in your account at the time of disconnection.

The cheque will reach you at the registered address available with us, within 90 working days from the date of issuance of this
Letter, if applicable.

We seek your co-operation with our authorized personnel, who will be visiting you to collect the equipment (S) if any, belonging
To tata teleservices limited which is installed at your premises.

For any further clarification please feel free to call on our helpdesk[protected] or email us [protected]@tatatelebroadband.com

Assuring you of our best services at all times.


Regards,
Aditi meher.
Customer care officer
Tata tele broadband helpline numbers:
Customer care: toll free number[protected]
E-mail:[protected]@tatatelebroadband.com

— original message —

From: [protected]@gmail.com

Sent:[protected]:53:53.0

To : tata tele customer services

Cc: null

Subject: acnt id[protected]~m37758632

[note: please don't change the subject for internal tracking purpose and immediate action.

_

Hi tata docomo,
Why are you guys harrasing me like this?
You have disconnected my connection in june 19. After which i am not using ur broadband connection. Please check the usage. This is the 5th mail i am writing to you. If this continues i will be forced to take some action aganst you.
You guys did not show any decency while disconnecting without intimating me. Kindly show some now by not bothering me again.
Thanks
Arnab