Tata Docomo — Tata docomo unnecessary activation of subscription of 5432. Balance become nil soon. | |||
Mobile Number : [protected] Recent days when ever I am doing recharge of 100 or 50rupees which will become 0rupees with in a weeks time. Even with out making any calls. Surprisingly I come to that the unnecessary activation of 54321 SMS services. This is unknowingly get in to activation from my credit. I lost more money in this useless subscription and activation of 54321 SMS service. Due to this unknowing 54321 subscription all my credit become zero with in short period and feeling more irritated. This troubles me lot facing nil balance during my emergency calls time. I'm Annoyed by this service idea of tata docomo and its like just taking away my recharge amount-1 by activating such useless services. Its my hard earned money which is getting wasted by activation of these silly sms stuff. Please look into my problem and unsubscribe me from this 54321 service completely. And i want my money back. I was comfortable enuogh with docomo untill now, don't make me change my provider. Vasu [protected] [protected]@gmail.com Was this information helpful? | |||
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Tata DoCoMo customer support has been notified about the posted complaint. Mar 29, 2016 Abhijeet Asukar's response My mobile number is [protected]
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 4 Comments | |||
Comments
Dear Abhijeet Asukar,
We have received your complaint and we will ensure it is resolved soon.
Thanks and regards,
Customer Care,
Tata Docomo.
We have received your complaint and we will ensure it is resolved soon.
Thanks and regards,
Customer Care,
Tata Docomo.
Dear Srinivasan. R,
We tried to speak to you personally on your number. However, the same was not possible as the number was not reachable. We would like to inform you that, SUBGSMJOKE and SUBGSMGDAY service were renewed on[protected] at 01:08PM which was activated through SMS mode. Hence, the balance of Rs.90/- has been deducted. We take multiple confirmations from you before activating any service. We have already deactivated SUBGSMJOKE and SUBGSMGDAY services and the same will be updated within 30 minutes so that you don’t get charged in future. Being a loyal customer of Tata Docomo an amount of Rs.90/- has been credited to your account with the docket number ABAL[protected] on dated[protected] at 06:50PM. We request you to check the same.
Regards,
Customer Care
Tata Docomo
We tried to speak to you personally on your number. However, the same was not possible as the number was not reachable. We would like to inform you that, SUBGSMJOKE and SUBGSMGDAY service were renewed on[protected] at 01:08PM which was activated through SMS mode. Hence, the balance of Rs.90/- has been deducted. We take multiple confirmations from you before activating any service. We have already deactivated SUBGSMJOKE and SUBGSMGDAY services and the same will be updated within 30 minutes so that you don’t get charged in future. Being a loyal customer of Tata Docomo an amount of Rs.90/- has been credited to your account with the docket number ABAL[protected] on dated[protected] at 06:50PM. We request you to check the same.
Regards,
Customer Care
Tata Docomo
Dear Abhijeet Asukar,
We tried to speak to you personally on your number. However, the same was not possible as the call was not answered. We would like to inform you that, upon checking our records there are no wrong deductions found on your number. However, you have been correctly charged for outgoing calls & SMS done on your number. Further, there are no VAS packs activate on your number. For further clarification, you can request for the prepaid bill, for that you have to send a SMS as PREPAIDBILL to 121 in which you will get the details for 30 days. However please be informed that an amount of Rs.25/- will be deductible from the main account balance for this facility.
Regards,
Customer Care
Tata Docomo
We tried to speak to you personally on your number. However, the same was not possible as the call was not answered. We would like to inform you that, upon checking our records there are no wrong deductions found on your number. However, you have been correctly charged for outgoing calls & SMS done on your number. Further, there are no VAS packs activate on your number. For further clarification, you can request for the prepaid bill, for that you have to send a SMS as PREPAIDBILL to 121 in which you will get the details for 30 days. However please be informed that an amount of Rs.25/- will be deductible from the main account balance for this facility.
Regards,
Customer Care
Tata Docomo
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I want my money back as I din do it n company should look after this kind of situation faced by customers n resolve this problems