[Resolved] Tata Docomo — tata docomo walky device not working

DhruvChopda

from Mumbai, Maharashtra

Website:

www.tatadocomo.com/en-in

Hi, I have been using Tata Docomo Walky landline since last 4-5 years. The device has stopped working since yesterday. I tried calling the helpline number for walky mentioned on your website but your executive say this is prepaid desk we can't help you. Please request you to arrange a callback from the walky device department who can solve my problem or send a repairman.

[protected]

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Mar 9, 2018

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Feb 02, 2018

Tata DoCoMo Customer Care's response Dear Customer,

Kindly provide us your alternate contact number and exact location so that we can get in touch with you and assist you better.

Thanks and Regards
Customer Care
Tata DOCOMO.

Verified Support

Feb 05, 2018

Tata DoCoMo Customer Care's response We regret to inform you that we are unable to process your request for technician visit as there is no feasibility for the same. Hence, we request you to kindly visit to our icare (Service Centre) Centre along with your device. Our team will assist you better regarding this issue. Please find the address of ICare center mentioned below: Shop no. 567, Ramniwas Bldg., Near Navpada Police Station Opp. Punjab National Bank, Thane - West - 400604

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Comments

varungoyal_patiala

from Ludhiana, Punjab

I have lost my mobile phone which has the Tata docomo prepaid connection. Request you to kindly deactive the SIM Card to avoid misuse of my mobile number.

My Lost Mobile No:[protected]

Please block the sim card with the above mentioned sim number.
Regards
Arun Kumar
Alternate Contact No. [protected]

Tata DoCoMo Customer Care's response, Feb 2, 2018

Verified Support

Dear customer,

Please call 1860-266-5555 from another number (chargeable) and report the loss of phone and get the outgoing services blocked to avoid misuse of the phone.

Thanks and regards,
Tata Docomo,
Customer care.

Tata DoCoMo Customer Care's response, Feb 5, 2018

Verified Support

As discussed, we would like to inform you that, as per our records the outgoing services of your number has been already barred with the reference number IMSI0970495511 on 06-JAN-2018 due to Handset lost. Kindly note the same.we would like to inform you that you can get the duplicate SIM with the same number for Rs.49/- on submission of POA(proof of Address), POI(proof of Identity) along with one photograph (same documents which you have submitted at the time of new SIM purchase) at the nearest Tata Docomo store. Store Name:- DUA TELECOM, #180/3, Opp Pnb, Sheranwala Gate3Patiala.