[Resolved] Tata Docomo — tata photon max wif fi internet speed low at 0.25 mbps as per speedtest.net | |||
my photon max wi fi data card [protected] name nakul agrawal 1.complient no- test 12143206 2.test[protected] 3.m[protected] 4.m[protected] i mail to tata docomo more then 5 time call then more than 8 time from taken new connection of photon max on 23.09.2014 i paid amount of rs. 2350/; i cash and taken internet connection with wi fi facility as per shown on tv channel and tata docomo web site. from past few month. as per advertisement and as per you web site tata photon max wi fi provide following facility to there customers. get connected to Hyper speeds o[censored]p to 6.2Mbps with seamless roaming & auto switch over to Photon PLUS 3.1Mbps speeds in 350+ towns & auto switch over internet connectivity in 5000+ towns across the country. Connects up to 5 Wi-Fi gadgets simultaneously Works with any external USB power adapter Universal Wi-Fi compatibility; so plug-in your Photon Max Wifi & get ready to mingle with multiple Wi-Fi enabled gadgets simultaneously! Peak speeds may drop to 3.1 Mbps in areas where Tata Docomo does not offer Photon Max wi-fi services USB Power Adapter will need to be bought additionally and is not included with this purchase. all above are clearly mention on website. and all in advertise as well as in tata docomo offices in all over india.and i read all this and with you brand name i taken tata photon max wifi data card for my internet use. but i fell cheated from tata as per you commitment i didn't got all internet facility mention above . i got very low internet speed as i check on www. speedtest.net. i feel very much of cheated from tata on my personal laptop it is not working properly. how i connect 5 connection as per my plan. simply google.com web site open after 90 sec. i am not satisfied on 1 connection i got 0.25 mbps downloading speed and 0.29 uploading speed. kindly tell me how i trust on tata docomo for true and fear services to there customer. this is 420 as per law with me. below are speed test result on www.speedtest.net i want my money back or provide me proper speed of internet as per you commitments. otherwise i fail legal case against tatadocomo. http://www.speedtest.net/result/[protected].png http://www.speedtest.net/my-result/[protected] regards nakul agrawal [protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
3 Comments | |||
Comments
Dear Mr. Agrawal,
We regret for the inconvenience caused to you.
As per our discussion over call, please be informed that, we have already registered the complaint vide docket number TEST12143353 and the same will be resolved soon. Please save your docket number in case of any requirement for reference.
For further assistance we request you to write a mail to [protected]@tatadocomo.com.
Thanks and regards,
Customer Care-Tata Docomo.
We regret for the inconvenience caused to you.
As per our discussion over call, please be informed that, we have already registered the complaint vide docket number TEST12143353 and the same will be resolved soon. Please save your docket number in case of any requirement for reference.
For further assistance we request you to write a mail to [protected]@tatadocomo.com.
Thanks and regards,
Customer Care-Tata Docomo.
how many time any customer mail you and wait for reply i alrady paid amount to you . you don't have any policy to repay back money to customer. because it is my new connection still 14 day over and my compliant register with you from first day of activation.
how poor service provide from tata docomo
plz dont take connection of tata wifi in future
how poor service provide from tata docomo
plz dont take connection of tata wifi in future
53%
Complaints
9255
Pending
2079
Resolved
4179
+91 42 2646 2966
2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
View all Tata DoCoMo contact information
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.