[Resolved]  Tata Docomo — Unrightful deduction of balance

Address:

Mumbai City, Maharashtra

Yesterday around 11:00 pm i checked my mobile and noticed that my balance had been deducted. A message said amount deducted for session charges (i.e. usage of internet). I called the customer care immediately who after doing a background check claimed that i had used the internet between 7:00 - 7:30 pm. This is a blatant lie because i had turned off my internet the very day i purchased my mobile. I tried to reason out with the customer care executive saying i was in the train at that point of time and i don't use the internet from my mobile. But he simply refused to register my complaint. Once again the company has resorted to extremely cheap means for deducting balance.