Tata Docomo — very casual & rude behaviour towards old customers

pitabas123

from Nalgonda, Telangana

Address:

500040

Dear Friends,
I am existing customer of Tata photon for last 9 years.But I regret my decision for going for Tata photon.

since April mid week i got my tata photon plus (CDMA Connection) migrated to New GSM Photon number & I have discontinued the earlier Photon plus (CDMA Connection after visiting their Hyderabad Hydernagar outlet successfully.

After migration to new GSM Photon number it stopped working & it never worked for me from mid April itself.I called their customer care number & Toll freehelpline number both - [protected] but of no help.
I have paid bills of both the numbers which I am not supposed to since the old CDMA number got migrated to GSM number.
Out of helplessneess i wanted to cancel the new GSM Photon number on 20 th May & tata teleservices informed me they will cancel it within one weeks time but till date its not resolved.
They have mentioned work in progess for my complaints & one mad crazy thing is for my non existing photon plus (CDMA Connection) they opened one SR with resolution date is middle of July which shows thier high handedness & how low they can go.

Please help me out.

Thanks & Regards
Pitabas
Hyderabad

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Tata DoCoMo customer support has been notified about the posted complaint.

Jun 05, 2018

Updated by pitabas123 [protected]@tatadocomo.com
To:
[protected]@yahoo.co.in

5 Jun at 6:43 AM

Dear Mr. Dalai,

We got your Email dated 04-JUNE-2018 regarding account related for your Photon number [protected] account number[protected].

We sincerely regret the inconvenience caused and would like to assure you of the best possible solution for the concern raised.

We would like to inform you that your number is permanently disconnected on date 05-JUN-18, and your current outstanding amount is nil.

Please feel free to write to us for any further assistance.

Thank you for giving us an opportunity to serve you.

Regards,

Sahil khan,

Tata Photon

After that I again received continuous calls & messages from Tata photon helpdesk & landilne number for which i have requested them to stop the harassment from thier side by offering some other plans.But I need the cancellation of Photon number [protected] account number[protected].

Thanks & Regards,
Pitabas

Jun 06, 2018

Updated by pitabas123 Blatant & Continuous harassment by Tata Teleservices & Photon team.
[protected][protected][protected][protected][protected][protected]
Dear Friends,
Please go through the below mail coverstaion between me & Tata photon team in Hyderabad,
Due to continuos calling to my mobile number & messages I sent the below mail to Tata photon Team even after they disconnected my Photon number, Pls go though the below coversation:

Hi Tata photon Team,
As per the above mail from you it is already clear that my photon No - [protected] & A/C No[protected] is permanently disconnected on date 05-JUN-18, and your current outstanding amount is nil. But still I am getting calls from Tata docomo help desk & other numbers like[protected] continuously to go for some other plans & other things.
Even I am getting continuous messages on my mobile number regarding bill generation date for the above A/C No which is ridiculous on your part as I have already requested for the Cancellation of connection for photon No - [protected] & A/C No[protected] and already mentioned by you as per the above mail.This is a sort of harrasment to very old & dignified customer since I was 9 years old customer.
Pls look into this urgently.
Thanking You.
Thanks & Regards,
Pitabas DalaiTata Photon No - [protected]A/C No[protected]

Their response :

[protected]@tatadocomo.com
To:
[protected]@yahoo.co.in

5 Jun at 1:58 PM

Dear Mr. Dalai,

We got your Email dated 05-JUNE-2018 regarding Account related for your Photon number [protected] account number[protected].

We sincerely regret the inconvenience caused and would like to assure you of the best possible solution for the concern raised.

We would like to inform you that your number is permanently disconnected on date 05-JUN-18 and your current outstanding amount is nil.

Please feel free to write to us for any further assistance.

Thank you for giving us an opportunity to serve you.

Regards,

Sahil khan,
Tata Photon

I raised the cancellation request[protected]Complaint No) on 20th May 2018.
Still facing the same harassment & rude attitide of Tata Photon customer care & helpline numbers.
Please help me out.

Thanks & Regards,
Pitabas

Jun 13, 2018

Updated by pitabas123 Blatant & Continuous harassment by Tata Teleservices & Photon team.

Jun 13, 2018

Updated by pitabas123 Illegal & Forceful Sending of Bills & Continuous Harrassment of Very old & Loyal customers by Tata Teleservices & Photon team.
[protected][protected][protected][protected][protected][protected][protected][protected][protected]
Still I am getting bills in month of June 2018 but as per Tata photon Team my connection is permanently disconnected on 5th of june 2018.

Please go through the below mail.

pitabas dalai <[protected]@yahoo.co.in>
To:
Tata Sons Ltd.

13 Jun at 2:27 PM

Hi Team,

I have already made bill payments for both numbers CDMA Tata photonplus No- [protected] & Latest GSM Photon No - [protected].I had raised the SR no[protected] on 20 th May 2018 for cancellation of my Photon No - [protected] since it was upgraded from my earlier photon plus No - [protected].Tollfree Helpdesk informed me it will take one week for cancellation but still i am getting bills for my Photon No - [protected] even though i got mail also cancellation is done from your end. I am also getting frequent calls from landline numbers of Tata Docomo altough I am not using the GSM connection from 1st of May 2018 itself.

Atleast I should not get bills for Photon No - [protected] since its already cancelled as per your email confirmation dated on 5th of June 2018 & I have not used the photon connection for whole month of May 2018.
Still I am getting bills in month of June 2018 as attached in below mail.

Pls Look into this urgently.

Thanking You.

Thanks & Regards,
Pitabas Dalai
Photon No - [protected]
A/C No[protected]

Jun 13, 2018

Updated by pitabas123 Illegal & Forceful Sending of Bills & Continuous Harrassment of Very old & Loyal customers by Tata Teleservices & Photon team.

Jun 13, 2018

Updated by pitabas123 Illegal & Forceful Sending of Bills & Continuous Harrassment of Very old & Loyal customers by Tata Teleservices & Photon team.

Dear Friends,
Please go through below mail from Tata Photon Team:

From: [protected]@tatadocomo.com <[protected]@tatadocomo.com>
To: "[protected]@yahoo.co.in" <[protected]@yahoo.co.in>
Sent: Tuesday, 5 June, 2018, 1:58:14 PM IST
Subject: Re: Fw: Re: CLOSURE OF CANCELLATION REQUEST NO.[protected] FOR YOUR TATA PHOTON NUMBER :[protected]~~M34117833

Dear Mr. Dalai,

We got your Email dated 05-JUNE-2018 regarding Account related for your Photon number [protected] account number[protected].

We sincerely regret the inconvenience caused and would like to assure you of the best possible solution for the concern raised.

We would like to inform you that your number is permanently disconnected on date 05-JUN-18 and your current outstanding amount is nil.

Please feel free to write to us for any further assistance.

Thank you for giving us an opportunity to serve you.

Regards,

Sahil khan,

Tata Photon

Jun 13, 2018

Updated by pitabas123 Illegal & Forceful Sending of Bills & Continuous Harrassment of Very old & Loyal customers by Tata Teleservices & Photon team.

Dear Friends,
Please go through below mail from Tata Docomo Billing Desk for charging & billing customers without using the connections, but the bills be keep coming without any reason & ethics .Even the landline & other phones keep coming from Tata Teleservices & Photon team for the payment of these bills.

Do they have any business ethics & moral vaules towards customers?
Please go through the below mail:

bill <[protected]@tatadocomo.com>
To:
[protected]@YAHOO.CO.in

10 Jun at 2:33 PM

Your Phone Number : [protected] Your Billing Period : 14/05/18 to 07/06/18
Your Account Number : XXXXX2021 Your Invoice Number : [protected]

Your Bill Summary :

Previous Balance
Rs.815.00 -
Payment Details
Rs.815.00
-
Credit/Debit Note Adjustments
Rs.0.00 +
Current
Charges
Rs.321.14 =
Amount Payable Before Due Date
Rs.321.00
Amount Payable After Due Date
Rs.371.00
Due Date
27/06/18

Thanks & Regards,
Pitabas

Jun 14, 2018

Updated by pitabas123 Illegal & Forceful Sending of Bills & Continuous Harrassment of Very Old & Loyal Customers by Tata Teleservices & Photon team.

Dear Friends,
Please go through the mail below:

From: pitabas dalai
To: Tata Sons Ltd.
Sent: Thursday, 14 June, 2018, 11:15:49 AM IST
Subject: Fw: Re: Fw: Re: CLOSURE OF CANCELLATION REQUEST NO.[protected] FOR YOUR TATA PHOTON NUMBER :[protected]~~M34117833

Hi Tata Photon Team / Dear KAPIL,

As per my Cancellation request (SR No[protected] dated 20/05/2018 & earlier EMail request on 04/06/2018 for the Cancellation of connection for Photon No - [protected] (A/C No[protected] you have sent the confirmation E- Mail on 5th June 2018 for Permanent disconnection for the Photon No - [protected].

Please go through the below mail sent by Sahil Khan from your team on 5th June 2018:

From: [protected]@tatadocomo.com
To: "[protected]@yahoo.co.in"
Sent: Tuesday, 5 June, 2018, 1:58:14 PM IST
Subject: Re: Fw: Re: CLOSURE OF CANCELLATION REQUEST NO.[protected] FOR YOUR TATA PHOTON NUMBER :[protected]~~M34117833

Dear Mr. Dalai,

We got your Email dated 05-JUNE-2018 regarding Account related for your Photon number [protected] account number[protected].

We sincerely regret the inconvenience caused and would like to assure you of the best possible solution for the concern raised.

We would like to inform you that your number is permanently disconnected on date 05-JUN-18 and your current outstanding amount is nil.

Please feel free to write to us for any further assistance.

Thank you for giving us an opportunity to serve you.

Regards,

Sahil khan,

So I request you to close the connection for Photon No - [protected] (A/C No[protected] permanently as already confirmed by Email from your Photon Team as in the above mail.
I dont understand why you are sending me details for logging to your company website & making the bill payments even tough I have not used your connection since May 2018 & requested repeatatively for the permanent disconnection of the above mentioned Photon Number.

I hope you understand my request & not harass me frequently by sending bills & calling to my mobile number.

Thanks & Regards,
Pitabas Dalai
Photon No - [protected]
A/C No[protected]