Comments
The complaint is not resolved. Giving unwanted reply which is not in relation to the matter doesnt resolve the complaint. Pathetic customer care of Tata Motors.
Reply
Dear all,
I had booked a Tata Zest from Rathod Motors, Vapi. But due to some unavoidable circumstances, we would not be able to proceed with the booking and wish to go for cancellation. When inquired with the same from dealer they told us that cancellation charges would be Rs 10, 000.
Further on contacting tata Motors, they promised no such charges shall be deducted and the dealer will refund the full amount and they shared me the details of Gujarat Regional office to contact further on the issue and following is the reply received from them “It was mentioned in the Dealership Booking Policy that 10000/- cancellation charge shall be applicable in case of booking cancellation. Also your vehicle was held in stock by the dealer for a period of 1 month, post which you cancelled the booking.Hence, cancellation charge shall be levied.”
Infact I cancelled the booking before the date of delivery but as they mentioned that 10, 000 charges shall be levied, I sought help of Tata Customer Care and due to their inefficiency and late replies, I pose these two questions to you:
1) Is this charge of Rs. 10, 000/- valid and legal?
2) I contacted Tata on 17/01/2015 and the final reply to this I got on 09/03/2015. Who shall be held responsible for the stock holded for a month as mentioned by your team member?
I had booked a Tata Zest from Rathod Motors, Vapi. But due to some unavoidable circumstances, we would not be able to proceed with the booking and wish to go for cancellation. When inquired with the same from dealer they told us that cancellation charges would be Rs 10, 000.
Further on contacting tata Motors, they promised no such charges shall be deducted and the dealer will refund the full amount and they shared me the details of Gujarat Regional office to contact further on the issue and following is the reply received from them “It was mentioned in the Dealership Booking Policy that 10000/- cancellation charge shall be applicable in case of booking cancellation. Also your vehicle was held in stock by the dealer for a period of 1 month, post which you cancelled the booking.Hence, cancellation charge shall be levied.”
Infact I cancelled the booking before the date of delivery but as they mentioned that 10, 000 charges shall be levied, I sought help of Tata Customer Care and due to their inefficiency and late replies, I pose these two questions to you:
1) Is this charge of Rs. 10, 000/- valid and legal?
2) I contacted Tata on 17/01/2015 and the final reply to this I got on 09/03/2015. Who shall be held responsible for the stock holded for a month as mentioned by your team member?
Dear all,
I had booked a Tata Zest from Rathod Motors, Vapi. But due to some unavoidable circumstances, we would not be able to proceed with the booking and wish to go for cancellation. When inquired with the same from dealer they told us that cancellation charges would be Rs 10, 000.
Further on contacting tata Motors, they promised no such charges shall be deducted and the dealer will refund the full amount and they shared me the details of Gujarat Regional office to contact further on the issue and following is the reply received from them “It was mentioned in the Dealership Booking Policy that 10000/- cancellation charge shall be applicable in case of booking cancellation. Also your vehicle was held in stock by the dealer for a period of 1 month, post which you cancelled the booking.Hence, cancellation charge shall be levied.”
Infact I cancelled the booking before the date of delivery but as they mentioned that 10, 000 charges shall be levied, I sought help of Tata Customer Care and due to their inefficiency and late replies, I pose these two questions to you:
1) Is this charge of Rs. 10, 000/- valid and legal?
2) I contacted Tata on 17/01/2015 and the final reply to this I got on 09/03/2015. Who shall be held responsible for the stock holded for a month as mentioned by your team member?
I had booked a Tata Zest from Rathod Motors, Vapi. But due to some unavoidable circumstances, we would not be able to proceed with the booking and wish to go for cancellation. When inquired with the same from dealer they told us that cancellation charges would be Rs 10, 000.
Further on contacting tata Motors, they promised no such charges shall be deducted and the dealer will refund the full amount and they shared me the details of Gujarat Regional office to contact further on the issue and following is the reply received from them “It was mentioned in the Dealership Booking Policy that 10000/- cancellation charge shall be applicable in case of booking cancellation. Also your vehicle was held in stock by the dealer for a period of 1 month, post which you cancelled the booking.Hence, cancellation charge shall be levied.”
Infact I cancelled the booking before the date of delivery but as they mentioned that 10, 000 charges shall be levied, I sought help of Tata Customer Care and due to their inefficiency and late replies, I pose these two questions to you:
1) Is this charge of Rs. 10, 000/- valid and legal?
2) I contacted Tata on 17/01/2015 and the final reply to this I got on 09/03/2015. Who shall be held responsible for the stock holded for a month as mentioned by your team member?
tata Vista tech vx colours unavailable
Hi, we have an idea of buying tata vista tech vx. We visited Manakular Motors In pondicherry. But They said that blue Colour Is not available. Please let me Know the avaIlability For the month Of June Thanks.TATA MOTORS FAKE CALL LETTER
I have received call letter, with payment of 7500 to be made as security deposit. We have paid and after that we got to know that the letter is fraudulent.Tata tiago xt model
Dear sirI have book tata tiago xt petrol model on dated 20/04/16 at hundekari mortars Ahmednagar .as commitment for delivery is 4 week .still I have not received the same.
Now executive is convincing to by zest & other models .
Please help for tata tiago xt or xz model delivery within 2 days .
Shashank
29%
Complaints
5329
Pending
0
Resolved
1542
20th floor, Tower 2, One Indiabulls Centre, 841, Senapati Bapat Marg, Mumbai, Maharashtra, India - 400013
View all Tata Motors contact information