Tata Motors — Insurance regarding

May 10, 2017

Updated by Mukesh Halpani I Here with enclose the conversation of emails i had with TMF.

Gmail Mukesh Halpani <[protected]@gmail.com>
Registraton of own damage claim under policy no.121500/31/2017/02/[protected] tata tie up policy - Insured: Mr.Valaban patel
chetan.[protected]@tatamotorsinsurancebrokers.com <chetan.[protected]@tatamotorsinsurancebrokers.com> Wed, May 10, 2017 at 4:10 PM
To: kk.[protected]@orientalinsurance.co.in, kedar.[protected]@orientalinsurance.co.in, Sudhakar.[protected]@tatamotorsinsurancebrokers.com, [protected]@orientalinsurance.co.in
Cc: Sreekanth.[protected]@tatamotorsinsurancebrokers.com, smita.[protected]@tatamotorsinsurancebrokers.com, Rachana.[protected]@tatamotorsinsurancebrokers.com, nimesh.[protected]@orientalinsurance.co.in, liju.[protected]@tatamotorsinsurancebrokers.com, sushilkumar.[protected]@tatamotorsinsurancebrokers.com, [protected]@gmail.com

Dear Mr. Mahajan,



Please update the status on settlement.



Regards



CK

[protected]



From: K K SANADHAYA [mailto:kk.[protected]@orientalinsurance.co.in]
Sent: Monday, May 8, 2017 6:25 PM
To: 'Kedar Mahajan' <kedar.[protected]@orientalinsurance.co.in>; Sudhakar Omble (TMIBASL) <Sudhakar.[protected]@tatamotorsinsurancebrokers.com>; [protected]@orientalinsurance.co.in
Cc: Sreekanth Jasti (TMIBASL) <Sreekanth.[protected]@tatamotorsinsurancebrokers.com>; Smita Patel (TMIBASL) <smita.[protected]@tatamotorsinsurancebrokers.com>; Rachana Rane (TMIBASL) <Rachana.[protected]@tatamotorsinsurancebrokers.com>; nimesh.[protected]@orientalinsurance.co.in; Liju Mathew (TMIBASL) <liju.[protected]@tatamotorsinsurancebrokers.com>; Sushilkumar Rawat (TMIBASL) <sushilkumar.[protected]@tatamotorsinsurancebrokers.com>; Chetan Kannangar (TMIBASL) <chetan.[protected]@tatamotorsinsurancebrokers.com>; [protected]@gmail.com
Subject: RE: RE: Registraton of own damage claim under policy no.121500/31/2017/02/[protected] tata tie up policy - Insured: Mr.Valaban patel



Dear Kedar,

Our DO Vellore has sent claim file to Your office as claim was not registered, kindly settle the claim .





धन्यवाद

कृष्ण कान्त सनाढ्य

सहायक प्रबन्धक

टाटा नोडल ऑफिस

मंडल कार्यालय उदयपुर (राजस्थान)

मो [protected]

[protected][protected][protected][protected]

Oriental Insurance Company Ltd.

Divisional Office, 3, Nyay Marg, Delhi Gate UDAIPUR (RAJ.) 313001







From: Kedar Mahajan [mailto:kedar.[protected]@orientalinsurance.co.in]
Sent: 24 अप्रैल 2017 12:16
To: Sudhakar.[protected]@tatamotorsinsurancebrokers.com; [protected]@orientalinsurance.co.in
Cc: Sreekanth.[protected]@tatamotorsinsurancebrokers.com; smita.[protected]@tatamotorsinsurancebrokers.com; Rachana.[protected]@tatamotorsinsurancebrokers.com; nimesh.[protected]@orientalinsurance.co.in; kk.[protected]@orientalinsurance.co.in; liju.[protected]@tatamotorsinsurancebrokers.com; sushilkumar.[protected]@tatamotorsinsurancebrokers.com; chetan.[protected]@tatamotorsinsurancebrokers.com
Subject: Re: RE: Registraton of own damage claim under policy no.121500/31/2017/02/[protected] tata tie up policy - Insured: Mr.Valaban patel



Dear Sir,



As per our record, remittance of the balance amount of Rs. 1, 188/- collected under free insurance is still pending.

Kindly provide the remittance details.



Regards,
Kedar Mahajan
Admn. Officer

The Oriental Insurance. Co. Ltd.,
MCDO - 6, Magnet House, Ground Floor
N M Marg, Ballard Estate, MUMBAI - 400 001
Ph No.[protected] / 43
CIN-U66010DL1947GOI007158



From: Sudhakar.[protected]@tatamotorsinsurancebrokers.com

Sent: Friday, April 21, 2017 3:40 PM

To: [protected]@orientalinsurance.co.in ; kedar.[protected]@orientalinsurance.co.in

Cc: Sreekanth.[protected]@tatamotorsinsurancebrokers.com ; smita.[protected]@tatamotorsinsurancebrokers.com ; Rachana.[protected]@tatamotorsinsurancebrokers.com ; nimesh.[protected]@orientalinsurance.co.in ; kk.[protected]@orientalinsurance.co.in ; liju.[protected]@tatamotorsinsurancebrokers.com ; sushilkumar.[protected]@tatamotorsinsurancebrokers.com ; chetan.[protected]@tatamotorsinsurancebrokers.com

Subject: RE: RE: Registraton of own damage claim under policy no.121500/31/2017/02/[protected] tata tie up policy - Insured: Mr.Valaban patel



Dear Kedar Sir / Divya Madam,



With reference to below trail mail, Policy is belongs to GC, Request We do not have access to GC. At the time of migration 64VB status was “not Confirmed” as per TBSS data.



Vehicle claim is pending for 3 months due to 64 VB confirmation. Request you to look in this & update the current 64VB Status.



Policy Number 121500/31/2017/02/50006602





====================================================================



Dear Rachana Ma’am,



Please intervene.







Thanks & Regards,



Sudhakar Omble

Tata Motors Insurance Broking & Advisory Services Ltd.,

1st Floor, AFL House, Lok Bharti Complex,

Marol Maroshi Road,

Andheri (East), Mumbai 400 059.Maharashtra.

Contact No. : +[protected] / Ext. No. : 984.

[protected]

e-mail : sudhakar.[protected]@tatamotorsinsurancebrokers.com

Web : www.tatamotorsinsurancebrokers.com



From: Sudhakar Omble (TMIBASL)
Sent: Thursday, April 20, 2017 5:34 PM
To: '[protected]@orientalinsurance.co.in' <[protected]@orientalinsurance.co.in>
Cc: Sreekanth Jasti (TMIBASL) <Sreekanth.[protected]@tatamotorsinsurancebrokers.com>; Smita Patel (TMIBASL) <smita.[protected]@tatamotorsinsurancebrokers.com>; Rachana Rane (TMIBASL) <Rachana.[protected]@tatamotorsinsurancebrokers.com>; 'Nimesh Singh ' <nimesh.[protected]@orientalinsurance.co.in>; 'kk.sanadhya' <kk.[protected]@orientalinsurance.co.in>; Liju Mathew (TMIBASL) <liju.[protected]@tatamotorsinsurancebrokers.com>; Sushilkumar Rawat (TMIBASL) <sushilkumar.[protected]@tatamotorsinsurancebrokers.com>; Chetan Kannangar (TMIBASL) <chetan.[protected]@tatamotorsinsurancebrokers.com>; 'Kedar Mahajan' <kedar.[protected]@orientalinsurance.co.in>
Subject: RE: RE: Registraton of own damage claim under policy no.121500/31/2017/02/[protected] tata tie up policy - Insured: Mr.Valaban patel
Importance: High



Dear Sir / Madam,



With reference to below trail mail, Policy is belongs to GC, Request We do not have access to GC. At the time of migration 64VB status was “not Confirmed” as per TBSS data.



Vehicle claim is pending for 3 months due to 64 VB confirmation. Request you to look in this & update the current 64VB Status.



Policy Number 121500/31/2017/02/50006602





Thanks & Regards,



Sudhakar

Tata Motors Insurance Broking & Advisory Services Ltd.,

1st Floor, AFL House, Lok Bharti Complex,

Marol Maroshi Road,

Andheri (East), Mumbai 400 059.Maharashtra.

Contact No. : +[protected] / Ext. No. : 984.

e-mail : sudhakar.[protected]@tatamotorsinsurancebrokers.com

Web : www.tatamotorsinsurancebrokers.com



From: Sudhakar Omble (TMIBASL)
Sent: Thursday, April 20, 2017 4:36 PM
To: Kedar Mahajan <kedar.[protected]@orientalinsurance.co.in>; Chetan Kannangar (TMIBASL) <chetan.[protected]@tatamotorsinsurancebrokers.com>
Cc: Sreekanth Jasti (TMIBASL) <Sreekanth.[protected]@tatamotorsinsurancebrokers.com>; Smita Patel (TMIBASL) <smita.[protected]@tatamotorsinsurancebrokers.com>; Rachana Rane (TMIBASL) <Rachana.[protected]@tatamotorsinsurancebrokers.com>; Nimesh Singh <nimesh.[protected]@orientalinsurance.co.in>; kk.sanadhya <kk.[protected]@orientalinsurance.co.in>; Liju Mathew (TMIBASL) <liju.[protected]@tatamotorsinsurancebrokers.com>; '[protected]@orientalinsurance.co.in' <[protected]@orientalinsurance.co.in>; Sushilkumar Rawat (TMIBASL) <sushilkumar.[protected]@tatamotorsinsurancebrokers.com>
Subject: RE: RE: Registraton of own damage claim under policy no.121500/31/2017/02/[protected] tata tie up policy - Insured: Mr.Valaban patel
Importance: High



Dear Kedar Mahajan Sir,



Policy Number 121500/31/2017/02/50006602 is Belongs to GC, Request We do not have access to GC. His claim is pending for 3 months due to 64 VB confirmation.



Please confirm 64VB Status on priority. Request you to shared GC related 64VB uploaded data, we will update from Back End.









Thanks & Regards,



Sudhakar

Tata Motors Insurance Broking & Advisory Services Ltd.,

1st Floor, AFL House, Lok Bharti Complex,

Marol Maroshi Road,

Andheri (East), Mumbai 400 059.Maharashtra.

Contact No. : +[protected] / Ext. No. : 984.

[protected]

e-mail : sudhakar.[protected]@tatamotorsinsurancebrokers.com

Web : www.tatamotorsinsurancebrokers.com



From: Chetan Kannangar (TMIBASL)
Sent: Thursday, April 20, 2017 4:24 PM
To: Sudhakar Omble (TMIBASL) <Sudhakar.[protected]@tatamotorsinsurancebrokers.com>; Kedar Mahajan <kedar.[protected]@orientalinsurance.co.in>
Cc: Sreekanth Jasti (TMIBASL) <Sreekanth.[protected]@tatamotorsinsurancebrokers.com>; Smita Patel (TMIBASL) <smita.[protected]@tatamotorsinsurancebrokers.com>; Rachana Rane (TMIBASL) <Rachana.[protected]@tatamotorsinsurancebrokers.com>; Nimesh Singh <nimesh.[protected]@orientalinsurance.co.in>; kk.sanadhya <kk.[protected]@orientalinsurance.co.in>; Liju Mathew (TMIBASL) <liju.[protected]@tatamotorsinsurancebrokers.com>; Bhanu Bhai Sharma (TMIBASL) <bhanu.[protected]@tatamotorsinsurancebrokers.com>; Sushilkumar Rawat (TMIBASL) <sushilkumar.[protected]@tatamotorsinsurancebrokers.com>
Subject: RE: RE: Registraton of own damage claim under policy no.121500/31/2017/02/[protected] tata tie up policy - Insured: Mr.Valaban patel
Importance: High



Mr. Mahajan,



Can we aspect a response to customer escalation? His claim is pending for 3 months due to 64 VB confirmation, will he ever renew with us again? The below trail mail is explanation of his experience.



Aside to Sreekant,



Please intervene as the customer is severely dissatisfied with our services



Regards



CK

[protected]



From: Chetan Kannangar (TMIBASL)
Sent: Thursday, April 20, 2017 1:50 PM
To: Sudhakar Omble (TMIBASL) <Sudhakar.[protected]@tatamotorsinsurancebrokers.com>; Kedar Mahajan <kedar.[protected]@orientalinsurance.co.in>
Cc: Sreekanth Jasti (TMIBASL) <Sreekanth.[protected]@tatamotorsinsurancebrokers.com>; Smita Patel (TMIBASL) <smita.[protected]@tatamotorsinsurancebrokers.com>; Rachana Rane (TMIBASL) <Rachana.[protected]@tatamotorsinsurancebrokers.com>; Nimesh Singh <nimesh.[protected]@orientalinsurance.co.in>; kk.sanadhya <kk.[protected]@orientalinsurance.co.in>; Liju Mathew (TMIBASL) <liju.[protected]@tatamotorsinsurancebrokers.com>; Bhanu Bhai Sharma (TMIBASL) <bhanu.[protected]@tatamotorsinsurancebrokers.com>
Subject: RE: RE: Registraton of own damage claim under policy no.121500/31/2017/02/[protected] tata tie up policy - Insured: Mr.Valaban patel



Dear Mr. Mahajan,



Please response the Customer is really irate and needs a resolution.



Regards



CK

[protected]



From: Sudhakar Omble (TMIBASL)
Sent: Wednesday, April 19, 2017 2:42 PM
To: Kedar Mahajan <kedar.[protected]@orientalinsurance.co.in>
Cc: Chetan Kannangar (TMIBASL) <chetan.[protected]@tatamotorsinsurancebrokers.com>; Sreekanth Jasti (TMIBASL) <Sreekanth.[protected]@tatamotorsinsurancebrokers.com>; Smita Patel (TMIBASL) <smita.[protected]@tatamotorsinsurancebrokers.com>; Rachana Rane (TMIBASL) <Rachana.[protected]@tatamotorsinsurancebrokers.com>; Nimesh Singh <nimesh.[protected]@orientalinsurance.co.in>; kk.sanadhya <kk.[protected]@orientalinsurance.co.in>; Chiranjib.[protected]@nic.co.in; Liju Mathew (TMIBASL) <liju.[protected]@tatamotorsinsurancebrokers.com>
Subject: RE: RE: Registraton of own damage claim under policy no.121500/31/2017/02/[protected] tata tie up policy - Insured: Mr.Valaban patel
Importance: High



Dear Kedar Mahajan sir,



Policy Number 121500/31/2017/02/50006602 is Belongs to GC, Request We do not have access to GC.



Please confirm 64VB Status on priority.









Thanks & Regards,



Sudhakar Omble

Tata Motors Insurance Broking & Advisory Services Ltd.,

1st Floor, AFL House, Lok Bharti Complex,

Marol Maroshi Road,

Andheri (East), Mumbai 400 059.Maharashtra.

Contact No. : +[protected] / Ext. No. : 984.

e-mail : sudhakar.[protected]@tatamotorsinsurancebrokers.com

Web : www.tatamotorsinsurancebrokers.com



From: Smita Patel (TMIBASL)
Sent: Wednesday, April 19, 2017 1:42 PM
To: Rachana Rane (TMIBASL) <Rachana.[protected]@tatamotorsinsurancebrokers.com>
Cc: Chetan Kannangar (TMIBASL) <chetan.[protected]@tatamotorsinsurancebrokers.com>; Sreekanth Jasti (TMIBASL) <Sreekanth.[protected]@tatamotorsinsurancebrokers.com>; Sudhakar Omble (TMIBASL) <Sudhakar.[protected]@tatamotorsinsurancebrokers.com>
Subject: RE: RE: Registraton of own damage claim under policy no.121500/31/2017/02/[protected] tata tie up policy - Insured: Mr.Valaban patel



Dear Rachana,



Please take it up with OIC



Smita S Patel

Assistant Vice President - Business Operations



From: Chetan Kannangar (TMIBASL)
Sent: Wednesday, April 19, 2017 1:30 PM
To: Smita Patel (TMIBASL) <smita.[protected]@tatamotorsinsurancebrokers.com>; Sreekanth Jasti (TMIBASL) <Sreekanth.[protected]@tatamotorsinsurancebrokers.com>; Sudhakar Omble (TMIBASL) <Sudhakar.[protected]@tatamotorsinsurancebrokers.com>
Subject: FW: RE: Registraton of own damage claim under policy no.121500/31/2017/02/[protected] tata tie up policy - Insured: Mr.Valaban patel



Dear Smita,



This is a GC policy and intimation was taken by TBSS team. Please help in getting 64 VB confirmation.



Regards



CK

[protected]



From: Chetan Kannangar (TMIBASL)
Sent: Wednesday, April 19, 2017 1:24 PM
To: 'Mukesh Halpani' <[protected]@gmail.com>; TMFCLAIMS (TMIBASL) <[protected]@tatamotorsinsurancebrokers.com>
Cc: [protected]@tata-bss.com; kk.[protected]@orientalinsurance.co.in; nimesh.[protected]@orientalinsurance.co.in; HELPDESK OPS <helpdesk.[protected]@tatamotorsinsurancebrokers.com>; Sneha Ghatge (TMIBASL) <sneha.[protected]@tatamotorsinsurancebrokers.com>; [protected]@anantyabpo.com; [protected]@anantyabpo.com; [protected]@anantyabpo.com; Sreekanth Jasti (TMIBASL) <Sreekanth.[protected]@tatamotorsinsurancebrokers.com>; kedar.[protected]@orientalinsurance.co.in; Haritha Ganta (TMIBASL) <haritha.[protected]@tatamotorsinsurancebrokers.com>; j.[protected]@orientalinsurance.co.in; Smita Patel (TMIBASL) <smita.[protected]@tatamotorsinsurancebrokers.com>
Subject: RE: RE: Registraton of own damage claim under policy no.121500/31/2017/02/[protected] tata tie up policy - Insured: Mr.Valaban patel



Dear Mr. Halpani,



Please give us a day’s time, we will get back to you on this concern



Regards



CK

[protected]



From: Mukesh Halpani [mailto:[protected]@gmail.com]
Sent: Wednesday, April 19, 2017 1:01 PM
To: TMFCLAIMS (TMIBASL) <[protected]@tatamotorsinsurancebrokers.com>
Cc: [protected]@tata-bss.com; Chetan Kannangar (TMIBASL) <chetan.[protected]@tatamotorsinsurancebrokers.com>; kk.[protected]@orientalinsurance.co.in; nimesh.[protected]@orientalinsurance.co.in; HELPDESK OPS <helpdesk.[protected]@tatamotorsinsurancebrokers.com>; Sneha Ghatge (TMIBASL) <sneha.[protected]@tatamotorsinsurancebrokers.com>; [protected]@anantyabpo.com; [protected]@anantyabpo.com; [protected]@anantyabpo.com; Sreekanth Jasti (TMIBASL) <Sreekanth.[protected]@tatamotorsinsurancebrokers.com>; kedar.[protected]@orientalinsurance.co.in; Haritha Ganta (TMIBASL) <haritha.[protected]@tatamotorsinsurancebrokers.com>; j.[protected]@orientalinsurance.co.in
Subject: Re: RE: Registraton of own damage claim under policy no.121500/31/2017/02/[protected] tata tie up policy - Insured: Mr.Valaban patel



Good Afternoon Vinod

It has been almost 3 Months Vinod Sen you have not bale to solve my issue, if you do not solve 64VB issue by today we have move legally from our side.

Regards

Mukesh



On Tue, Apr 18, 2017 at 4:22 PM, <[protected]@tatamotorsinsurancebrokers.com> wrote:

Dear Team,

Still waiting for your revert.

Regards,

Vinod Sen
Support Team - Claims
M:- +91 [protected]







From: J PANNEERSELVAM <j.[protected]@orientalinsurance.co.in>
Sent: Tuesday, April 18, 2017 3:07:02 PM
To: TMFCLAIMS (TMIBASL); [protected]@tata-bss.com
Cc: K K SANADHYA; NIMESH SINGH; HELPDESK OPS; Sneha Ghatge (TMIBASL); Chetan Kannangar (TMIBASL); [protected]@anantyabpo.com; [protected]@anantyabpo.com; [protected]@anantyabpo.com; [protected]@gmail.com; Sreekanth Jasti (TMIBASL); MAHAJAN KEDAR M; Haritha Ganta (TMIBASL)

Subject: Re: RE: Registraton of own damage claim under policy no.121500/31/2017/02/[protected] tata tie up policy - Insured: Mr.Valaban patel



Dear Sir,



Surveyor has submitted his report today and our liability is Rs.103000/=, the claim yet to be registered at your end. Kindly register the claim immediately and intimate us to our further process, otherwise we will be forced to send the entire claim papers to policy issuing office, Mumbai.

J.PANNEERSELVAM

Admn. Officer,

The Oriental Insurance Co.Ltd.,

D.O.Vellore

cell: [protected]

From: [protected]@tatamotorsinsurancebrokers.com <[protected]@tatamotorsinsurancebrokers.com>
Sent: Tuesday, April 18, 2017 1:10 PM
To: [protected]@tata-bss.com
Cc: K K SANADHYA; NIMESH SINGH; helpdesk.[protected]@tatamotorsinsurancebrokers.com; sneha.[protected]@tatamotorsinsurancebrokers.com; J PANNEERSELVAM; chetan.[protected]@tatamotorsinsurancebrokers.com; [protected]@anantyabpo.com; [protected]@anantyabpo.com; [protected]@anantyabpo.com; [protected]@gmail.com; Sreekanth.[protected]@tatamotorsinsurancebrokers.com; MAHAJAN KEDAR M; haritha.[protected]@tatamotorsinsurancebrokers.com; [protected]@tatamotorsinsurancebrokers.com
Subject: Re: RE: Registraton of own damage claim under policy no.121500/31/2017/02/[protected] tata tie up policy - Insured: Mr.Valaban patel



Dear Team,

This is to inform you that claim was intimated from your side without 64VB verified.

Please refer the trail email and help us to get this rectify it on urgent.

Regards,

Vinod Sen
Support Team - Claims
M:- +91 [protected]







From: TMFCLAIMS (TMIBASL)
Sent: Tuesday, April 18, 2017 12:49:49 PM
To: Haritha Ganta (TMIBASL)
Cc: kk.[protected]@orientalinsurance.co.in; nimesh.[protected]@orientalinsurance.co.in; [protected]@tata-bss.com; HELPDESK OPS; Sneha Ghatge (TMIBASL); j.[protected]@orientalinsurance.co.in; Chetan Kannangar (TMIBASL); [protected]@anantyabpo.com; [protected]@anantyabpo.com; [protected]@anantyabpo.com; Mukesh Halpani; Sreekanth Jasti (TMIBASL); kedar.[protected]@orientalinsurance.co.in; TMFCLAIMS (TMIBASL)
Subject: Re: RE: Registraton of own damage claim under policy no.121500/31/2017/02/[protected] tata tie up policy - Insured: Mr.Valaban patel



Dear Haritha,

As discussed kindly do the needful.

Regards,

Vinod Sen
Support Team - Claims
M:- +91 [protected]







From: TMFCLAIMS (TMIBASL)
Sent: Tuesday, April 18, 2017 8:59:35 AM
To: kedar.[protected]@orientalinsurance.co.in
Cc: kk.[protected]@orientalinsurance.co.in; nimesh.[protected]@orientalinsurance.co.in; [protected]@tata-bss.com; HELPDESK OPS; Sneha Ghatge (TMIBASL); j.[protected]@orientalinsurance.co.in; Chetan Kannangar (TMIBASL); [protected]@anantyabpo.com; [protected]@anantyabpo.com; [protected]@anantyabpo.com; Mukesh Halpani; Sreekanth Jasti (TMIBASL); TMFCLAIMS (TMIBASL)
Subject: Re: RE: Registraton of own damage claim under policy no.121500/31/2017/02/[protected] tata tie up policy - Insured: Mr.Valaban patel



Dear Sir,

Still waiting for your revert.

Regards,

Vinod Sen
Support Team - Claims
M:- +91 [protected]







From: TMFCLAIMS (TMIBASL)
Sent: Monday, April 17, 2017 6:02:15 PM
To: kedar.[protected]@orientalinsurance.co.in
Cc: kk.[protected]@orientalinsurance.co.in; nimesh.[protected]@orientalinsurance.co.in; [protected]@tata-bss.com; HELPDESK OPS; Sneha Ghatge (TMIBASL); j.[protected]@orientalinsurance.co.in; Chetan Kannangar (TMIBASL); [protected]@anantyabpo.com; [protected]@anantyabpo.com; [protected]@anantyabpo.com; TMFCLAIMS (TMIBASL); Mukesh Halpani; Sreekanth Jasti (TMIBASL)
Subject: Re: RE: Registraton of own damage claim under policy no.121500/31/2017/02/[protected] tata tie up policy - Insured: Mr.Valaban patel



Dear Kedar,





Please refer the trail email and do the needful as soon as possible.

Regards,

Vinod Sen
Support Team - Claims
M:- +91 [protected]



From: Mukesh Halpani <[protected]@gmail.com>
Sent: Monday, April 17, 2017 4:37:26 PM
To: TMFCLAIMS (TMIBASL)
Cc: kk.[protected]@orientalinsurance.co.in; nimesh.[protected]@orientalinsurance.co.in; [protected]@tata-bss.com; HELPDESK OPS; Sneha Ghatge (TMIBASL); j.[protected]@orientalinsurance.co.in; Chetan Kannangar (TMIBASL); [protected]@anantyabpo.com; [protected]@anantyabpo.com; [protected]@anantyabpo.com
Subject: Re: RE: Registraton of own damage claim under policy no.121500/31/2017/02/[protected] tata tie up policy - Insured: Mr.Valaban patel



Hello Vinod Ji

As per our telephonic conversation we had last week today is Monday, till now you have not resovled my issue.

Regards

Mukesh



On Sat, Apr 15, 2017 at 5:58 PM, <[protected]@tatamotorsinsurancebrokers.com> wrote:

Dear Mukesh Ji,

As discussed with KK Sanadhya this issue will be solved by monday.

Regards,

Vinod Sen
Support Team - Claims
M:- +91 [protected]







From: Mukesh Halpani <[protected]@gmail.com>
Sent: Saturday, April 15, 2017 5:43:58 PM
To: TMFCLAIMS (TMIBASL)
Cc: kk.[protected]@orientalinsurance.co.in; nimesh.[protected]@orientalinsurance.co.in; [protected]@tata-bss.com; HELPDESK OPS; Sneha Ghatge (TMIBASL); j.[protected]@orientalinsurance.co.in; Chetan Kannangar (TMIBASL); [protected]@anantyabpo.com; [protected]@anantyabpo.com; [protected]@anantyabpo.com

Subject: Re: RE: Registraton of own damage claim under policy no.121500/31/2017/02/[protected] tata tie up policy - Insured: Mr.Valaban patel



Good Evening

My complain has not been escalated till now please help me out.

Regards

Mukesh



On Thu, Apr 6, 2017 at 4:24 PM, <[protected]@tatamotorsinsurancebrokers.com> wrote:

Dear Team,

Insured is asking why 64 vb is not verified till now as per him he had done all the payment but till now it is not verified.

Regards,

Vinod Sen
Support Team - Claims
M:- +91 [protected]







From: TMFCLAIMS (TMIBASL)
Sent: Thursday, April 6, 2017 2:28:00 PM
To: kk.[protected]@orientalinsurance.co.in; nimesh.[protected]@orientalinsurance.co.in
Cc: Mukesh Halpani; [protected]@tata-bss.com; Sneha Ghatge (TMIBASL); Chetan Kannangar (TMIBASL); [protected]@anantyabpo.com; [protected]@anantyabpo.com; [protected]@anantyabpo.com; j.[protected]@orientalinsurance.co.in; HELPDESK OPS; TMFCLAIMS (TMIBASL)

Subject: Re: RE: Registraton of own damage claim under policy no.121500/31/2017/02/[protected] tata tie up policy - Insured: Mr.Valaban patel



Dear Krishna Ji,

As discussed kindly do the needful.

Regards,

Vinod Sen
Support Team - Claims
M:- +91 [protected]







From: HELPDESK OPS
Sent: Thursday, April 6, 2017 2:17:22 PM
To: TMFCLAIMS (TMIBASL)
Cc: Mukesh Halpani; [protected]@tata-bss.com; Sneha Ghatge (TMIBASL); Chetan Kannangar (TMIBASL); [protected]@anantyabpo.com; [protected]@anantyabpo.com; [protected]@anantyabpo.com; j.[protected]@orientalinsurance.co.in
Subject: RE: RE: Registraton of own damage claim under policy no.121500/31/2017/02/[protected] tata tie up policy - Insured: Mr.Valaban patel



Dear Team,



Kindly provide IC confirmation for 64vb updation.



Thanks &Regards

Dinesh dhanavade

Help Desk – Business operations

Tata Motors Insurance Broking & Advisory Services Ltd

Direct General Broker I License No.375 I Validity 13/05/2014 to 12/05/2017 I CIN: U50300MH1997PLC149349

1st Floor, AFL House I Lok Bharti complex I Marol Maroshi Road I Andheri (East) I Mumbai 400 059 I India

Direct Line[protected] I Visit us @ www.tatamotorsinsurancebrokers.com

A sister Company of TATA AIA Life Insurance Company Ltd and TATA AIG General Insurance Company Ltd



From: TMFCLAIMS (TMIBASL)
Sent: Thursday, April 6, 2017 11:46 AM
To: HELPDESK OPS <helpdesk.[protected]@tatamotorsinsurancebrokers.com>; Sneha Ghatge (TMIBASL) <sneha.[protected]@tatamotorsinsurancebrokers.com>; [protected]@tata-bss.com; j.[protected]@orientalinsurance.co.in
Cc: Mukesh Halpani <[protected]@gmail.com>; TMFCLAIMS (TMIBASL) <[protected]@tatamotorsinsurancebrokers.com>; Chetan Kannangar (TMIBASL) <chetan.[protected]@tatamotorsinsurancebrokers.com>; [protected]@anantyabpo.com; [protected]@anantyabpo.com; [protected]@anantyabpo.com
Subject: Re: RE: Registraton of own damage claim under policy no.121500/31/2017/02/[protected] tata tie up policy - Insured: Mr.Valaban patel





Dear Team,

This is to inform you that policy number 121500/31/2017/02/[protected] vb is till now not verified kindly confirm and revert ASAP.

Regards,

Vinod Sen
Support Team - Claims
M:- +91 [protected]









From: Mukesh Halpani <[protected]@gmail.com>
Sent: Wednesday, April 5, 2017 8:18 PM
To: TMFCLAIMS (TMIBASL)
Subject: Fwd: RE: Registraton of own damage claim under policy no.121500/31/2017/02/[protected] tata tie up policy - Insured: Mr.Valaban patel





[protected] Forwarded message[protected]
From: Mukesh Halpani <[protected]@gmail.com>
Date: Fri, Feb 3, 2017 at 3:15 PM
Subject: Fwd: RE: Registraton of own damage claim under policy no.121500/31/2017/02/[protected] tata tie up policy - Insured: Mr.Valaban patel
To: [protected]@tata-bss.com

[protected] Forwarded message[protected]
From: "INS HELP" <[protected]@tata-bss.com>
Date: Jan 20, 2017 18:29
Subject: RE: Registraton of own damage claim under policy no.121500/31/2017/02/[protected] tata tie up policy - Insured: Mr.Valaban patel
To: "J PANNEERSELVAM" <j.[protected]@orientalinsurance.co.in>

Cc: "Vedula Narsimha murthy" <Vvsn.[protected]@tata-bss.com>, "Mukesh Halpani" <[protected]@gmail.com>

Dear sir,



Kindly Call US.





cid:image001.[protected]@01D16A75.7D7E92A0


Best Regards,

SRINIVAS N-74589 Operations | Auto Insurance Vertical

Help Desk No:[protected] Avaya: 42790 |

Email: [protected]@tata-bss.com Website: www.tata-bss.com

Gowra Trinity, S.P.Road, Chiran Fort Lane, Begumpet, Hyderabad, 500 003, India

cid:image002.[protected]@01D23CF7.CFBAA4F0





From: J PANNEERSELVAM [mailto:j.[protected]@orientalinsurance.co.in]
Sent: Friday, January 20, 2017 6:19 PM
To: INS HELP
Cc: Vedula Narsimha murthy; 'Mukesh Halpani'
Subject: Re: Registraton of own damage claim under policy no.121500/31/2017/02/[protected] tata tie up policy - Insured: Mr.Valaban patel



Please note that we could not able to register the claim in INLIAS from which settlement is done. This is the problem, wherever you have sent the claim reference no. from which we could not do anything. Kindly rectify the matter and register the claim in INLIAS.



Thanking you,

J.PANNEERSELVAM

Admn. Officer,

The Oriental Insurance Co.Ltd.,

D.O.Vellore

cell: [protected]

From: INS HELP <[protected]@Tata-bss.com>
Sent: Friday, January 20, 2017 3:39 PM
To: J PANNEERSELVAM
Cc: Vedula Narsimha murthy; 'Mukesh Halpani'
Subject: RE: Registraton of own damage claim under policy no.121500/31/2017/02/[protected] tata tie up policy - Insured: Mr.Valaban patel



Dear sir,



Claim Intimation s have been Done please find the Claim Details.







POLICYNUMBER


CUSTOMERNAME


CLAIMNUMBER


INTIMATIONDATE


ACCIDENTDATE


REPORTID


CLAIMSTATUS


GARAGENAME

121500/31/2017/02/50006602


VALIBEN PATEL


[protected]


20/01/2017


12/01/2017





New Notification


Vijayabarathi Automobiles, Tirupathi







cid:image001.[protected]@01D16A75.7D7E92A0


Best Regards,

SRINIVAS N-74589 Operations | Auto Insurance Vertical

Help Desk No:[protected] Avaya: 42790 |

Email: [protected]@tata-bss.com Website: www.tata-bss.com

Gowra Trinity, S.P.Road, Chiran Fort Lane, Begumpet, Hyderabad, 500 003, India

cid:image002.[protected]@01D23CF7.CFBAA4F0





From: J PANNEERSELVAM [mailto:j.[protected]@orientalinsurance.co.in]
Sent: Friday, January 20, 2017 3:18 PM
To: INS HELP
Cc: Vedula Narsimha murthy; 'Mukesh Halpani'
Subject: Re: Registraton of own damage claim under policy no.121500/31/2017/02/[protected] tata tie up policy - Insured: Mr.Valaban patel



J.PANNEERSELVAM

Admn. Officer,

The Oriental Insurance Co.Ltd.,

D.O.Vellore

cell: [protected]

From: J PANNEERSELVAM
Sent: Friday, January 20, 2017 3:14 PM
To: INS HELP
Cc: Vedula Narsimha murthy; 'Mukesh Halpani'
Subject: Re: Registraton of own damage claim under policy no.121500/31/2017/02/[protected] tata tie up policy - Insured: Mr.Valaban patel



We send herewith the details in the attachments and kindly register the claim and intimate us to proceed further in this matter.



Thanking you,

J.PANNEERSELVAM

Admn. Officer,

The Oriental Insurance Co.Ltd.,

D.O.Vellore

cell: [protected]

From: INS HELP <[protected]@Tata-bss.com>
Sent: Thursday, January 19, 2017 6:09 PM
To: J PANNEERSELVAM
Cc: Vedula Narsimha murthy; 'Mukesh Halpani'
Subject: RE: Registraton of own damage claim under policy no.121500/31/2017/02/[protected] tata tie up policy - Insured: Mr.Valaban patel



Dear sir,

As discussed please provide The Details in the Attached format to do the Needful.



cid:image001.[protected]@01D16A75.7D7E92A0


Best Regards,

SRINIVAS N-74589 Operations | Auto Insurance Vertical

Help Desk No:[protected] Avaya: 42790 |

Email: [protected]@tata-bss.com Website: www.tata-bss.com

Gowra Trinity, S.P.Road, Chiran Fort Lane, Begumpet, Hyderabad, 500 003, India

cid:image002.[protected]@01D23CF7.CFBAA4F0





From: Mukesh Halpani [mailto:[protected]@gmail.com]
Sent: Thursday, January 19, 2017 6:00 PM
To: INS HELP
Subject: Fwd: Registraton of own damage claim under policy no.121500/31/2017/02/[protected] tata tie up policy - Insured: Mr.Valaban patel





[protected] Forwarded message[protected]
From: INS HELP <[protected]@tata-bss.com>
Date: Thu, Jan 19, 2017 at 4:12 PM
Subject: RE: Registraton of own damage claim under policy no.121500/31/2017/02/[protected] tata tie up policy - Insured: Mr.Valaban patel
To: J PANNEERSELVAM <j.[protected]@orientalinsurance.co.in>
Cc: "[protected]@gmail.com" <[protected]@gmail.com>, Vedula Narsimha murthy <Vvsn.[protected]@tata-bss.com>

Dear sir,



Please fill the Details in the Attached format to do the Needful.







cid:image001.[protected]@01D16A75.7D7E92A0


Best Regards,

SRINIVAS N-74589 Operations | Auto Insurance Vertical

Help Desk No:[protected] Avaya: 42790 |

Email: [protected]@tata-bss.com Website: www.tata-bss.com

Gowra Trinity, S.P.Road, Chiran Fort Lane, Begumpet, Hyderabad, 500 003, India

cid:image002.[protected]@01D23CF7.CFBAA4F0





From: J PANNEERSELVAM [mailto:j.[protected]@orientalinsurance.co.in]
Sent: Thursday, January 19, 2017 4:00 PM
To: INS HELP
Cc: [protected]@gmail.com
Subject: Registraton of own damage claim under policy no.121500/31/2017/02/[protected] tata tie up policy - Insured: Mr.Valaban patel



Dear Sir,



We could not able to register the aboove claim for the reasons: - screen shot attached - DOA: 12.01.2017 - kindly rectify the matter at your end. We will be registering the claim after your confirmation - survey arranged by us.



Thanking you,

J.PANNEERSELVAM

Admn. Officer,

The Oriental Insurance Co.Ltd.,

D.O.Vellore

cell: [protected]

DISCLAIMER: The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. Thank you for your cooperation. www.orientalinsurance.org.in

PLEASE DON'T PRINT THIS E-MAIL UNLESS YOU REALLY NEED TO DISCLAIMER: This message (including any attachments) contains privileged and confidential information and is intended to be conveyed only to the designated recipient(s). If you are not an intended recipient, please notify the sender immediately and then delete this message from your system. You must not use, disseminate, distribute, or reproduce this message or any part thereof in any form. Any statement or information contained in this message not of an official nature shall not be deemed to be given or endorsed by Tata Business Support Services Ltd (TBSSL) or its relevant rep offices unless otherwise indicated by an authorized representative independent of this message. Risks are inherent in all internet communication. While steps may have been taken to try to eliminate viruses and other harmful code or device from this message and its attachment(s) (if any), the sender is not responsible, land hereby disclaims all liabilities arising from or in relation to any viruses and/or other harmful code and/or device. Each recipient is responsible for protecting its system from viruses and/or other harmful code and/or device.



PLEASE DON'T PRINT THIS E-MAIL UNLESS YOU REALLY NEED TO DISCLAIMER: This message (including any attachments) contains privileged and confidential information and is intended to be conveyed only to the designated recipient(s). If you are not an intended recipient, please notify the sender immediately and then delete this message from your system. You must not use, disseminate, distribute, or reproduce this message or any part thereof in any form. Any statement or information contained in this message not of an official nature shall not be deemed to be given or endorsed by Tata Business Support Services Ltd (TBSSL) or its relevant rep offices unless otherwise indicated by an authorized representative independent of this message. Risks are inherent in all internet communication. While steps may have been taken to try to eliminate viruses and other harmful code or device from this message and its attachment(s) (if any), the sender is not responsible, land hereby disclaims all liabilities arising from or in relation to any viruses and/or other harmful code and/or device. Each recipient is responsible for protecting its system from viruses and/or other harmful code and/or device.

DISCLAIMER: The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. Thank you for your cooperation. www.orientalinsurance.org.in

PLEASE DON'T PRINT THIS E-MAIL UNLESS YOU REALLY NEED TO DISCLAIMER: This message (including any attachments) contains privileged and confidential information and is intended to be conveyed only to the designated recipient(s). If you are not an intended recipient, please notify the sender immediately and then delete this message from your system. You must not use, disseminate, distribute, or reproduce this message or any part thereof in any form. Any statement or information contained in this message not of an official nature shall not be deemed to be given or endorsed by Tata Business Support Services Ltd (TBSSL) or its relevant rep offices unless otherwise indicated by an authorized representative independent of this message. Risks are inherent in all internet communication. While steps may have been taken to try to eliminate viruses and other harmful code or device from this message and its attachment(s) (if any), the sender is not responsible, land hereby disclaims all liabilities arising from or in relation to any viruses and/or other harmful code and/or device. Each recipient is responsible for protecting its system from viruses and/or other harmful code and/or device.

DISCLAIMER: The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. Thank you for your cooperation. www.orientalinsurance.org.in

PLEASE DON'T PRINT THIS E-MAIL UNLESS YOU REALLY NEED TO DISCLAIMER: This message (including any attachments) contains privileged and confidential information and is intended to be conveyed only to the designated recipient(s). If you are not an intended recipient, please notify the sender immediately and then delete this message from your system. You must not use, disseminate, distribute, or reproduce this message or any part thereof in any form. Any statement or information contained in this message not of an official nature shall not be deemed to be given or endorsed by Tata Business Support Services Ltd (TBSSL) or its relevant rep offices unless otherwise indicated by an authorized representative independent of this message. Risks are inherent in all internet communication. While steps may have been taken to try to eliminate viruses and other harmful code or device from this message and its attachment(s) (if any), the sender is not responsible, land hereby disclaims all liabilities arising from or in relation to any viruses and/or other harmful code and/or device. Each recipient is responsible for protecting its system from viruses and/or other harmful code and/or device.



****************************************************************************************************************************************************************** This e-Mail may contain proprietary, privileged and confidential information and is sent for the intended recipient(s) only. If, by an addressing or transmission error, this mail has been misdirected to you, you are requested to notify us immediately by return email message and delete this mail and its attachments. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail message, contents or its attachment(s) other than by its intended recipient(s) is strictly prohibited. Any opinions expressed in this email are those of the individual and may not necessarily represent those of Tata Motors Insurance Broking and Advisory Services Ltd. Before opening attachment(s), please scan for viruses.'. ******************************************************************************************************************************************************************



****************************************************************************************************************************************************************** This e-Mail may contain proprietary, privileged and confidential information and is sent for the intended recipient(s) only. If, by an addressing or transmission error, this mail has been misdirected to you, you are requested to notify us immediately by return email message and delete this mail and its attachments. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail message, contents or its attachment(s) other than by its intended recipient(s) is strictly prohibited. Any opinions expressed in this email are those of the individual and may not necessarily represent those of Tata Motors Insurance Broking and Advisory Services Ltd. Before opening attachment(s), please scan for viruses.'. ******************************************************************************************************************************************************************



****************************************************************************************************************************************************************** This e-Mail may contain proprietary, privileged and confidential information and is sent for the intended recipient(s) only. If, by an addressing or transmission error, this mail has been misdirected to you, you are requested to notify us immediately by return email message and delete this mail and its attachments. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail message, contents or its attachment(s) other than by its intended recipient(s) is strictly prohibited. Any opinions expressed in this email are those of the individual and may not necessarily represent those of Tata Motors Insurance Broking and Advisory Services Ltd. Before opening attachment(s), please scan for viruses.'. ******************************************************************************************************************************************************************

DISCLAIMER: The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. Thank you for your cooperation. www.orientalinsurance.org.in

****************************************************************************************************************************************************************** This e-Mail may contain proprietary, privileged and confidential information and is sent for the intended recipient(s) only. If, by an addressing or transmission error, this mail has been misdirected to you, you are requested to notify us immediately by return email message and delete this mail and its attachments. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail message, contents or its attachment(s) other than by its intended recipient(s) is strictly prohibited. Any opinions expressed in this email are those of the individual and may not necessarily represent those of Tata Motors Insurance Broking and Advisory Services Ltd. Before opening attachment(s), please scan for viruses.'. ******************************************************************************************************************************************************************



****************************************************************************************************************************************************************** This e-Mail may contain proprietary, privileged and confidential information and is sent for the intended recipient(s) only. If, by an addressing or transmission error, this mail has been misdirected to you, you are requested to notify us immediately by return email message and delete this mail and its attachments. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail message, contents or its attachment(s) other than by its intended recipient(s) is strictly prohibited. Any opinions expressed in this email are those of the individual and may not necessarily represent those of Tata Motors Insurance Broking and Advisory Services Ltd. Before opening attachment(s), please scan for viruses.'. ******************************************************************************************************************************************************************

DISCLAIMER: The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. Thank you for your cooperation. www.orientalinsurance.org.in
****************************************************************************************************************************************************************** This e-Mail may contain proprietary, privileged and confidential information and is sent for the intended recipient(s) only. If, by an addressing or transmission error, this mail has been misdirected to you, you are requested to notify us immediately by return email message and delete this mail and its attachments. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail message, contents or its attachment(s) other than by its intended recipient(s) is strictly prohibited. Any opinions expressed in this email are those of the individual and may not necessarily represent those of Tata Motors Insurance Broking and Advisory Services Ltd. Before opening attachment(s), please scan for viruses.'. ******************************************************************************************************************************************************************