Dear Tata Motors Customer Care Team,
I am writing to express my extreme dissatisfaction and profound disappointment with my experience regarding the brand-new Tata Harrier (Vehicle Number: AP40DB0555, Chassis Number: MAT631756RWF22479), purchased from Siva Shankar Motors, Rajahmundry. Despite being a new vehicle, it was delivered with visible rust issues, which is entirely unacceptable and undermines the trust I placed in Tata Motors' quality and standards.
Key Details of the Issue:
Upon delivery, I noticed rust spots on the vehicle and immediately raised the issue with the dealership representative, who dismissed my concerns by claiming it was "paint rub." However, upon closer inspection, multiple rust points were identified across the car.
For the past 10 days, I have been tirelessly attempting to escalate this issue with your customer care team, only to be met with negligence and a lack of resolution.
I was met with shockingly harsh and dismissive behavior. His exact words, "Do whatever you want; we do not serve the car and are not responsible, " not only hurt me deeply but caused significant emotional distress . As a customer, I felt utterly disrespected, belittled, and abandoned by a brand I trusted.
My Demands:
The delivery of a new vehicle with rust issues is a breach of trust and quality assurance. Given the severity of the issue and the lack of professional handling, I demand the following:
A full refund of the purchase amount, OR
Immediate replacement of the vehicle with a new, rust-free model.
This is my final attempt to resolve the matter amicably. If I do not receive a satisfactory resolution within seven (7) days, I will proceed with filing a complaint in Consumer Court and take all necessary legal and public actions to hold Tata Motors accountable. This includes sharing my experience on public platforms and escalating the issue to higher authorities.
Tata Motors' reputation as a trusted brand is at stake, and I hope you will take immediate and decisive action to resolve this issue and restore my confidence.
Awaiting your prompt response.
After that I was hand over my car to Siva Shankar motors, some one from Tata Motors driving my car at 122+ km speed, is this allowed in Tata terms?
Mobile number [protected]
Mail : [protected]@gmail.com
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