[Resolved]  Tata Sky — A successful payment deduction and misguidance from customer service staff with no recharge reflected on tata sky account

On 22nd sept, i recharged Rs. 50 which was successfull in my tata sky account and then again i recharged Rs. 321 where transaction was completed but it was not reflected on my tata sky account. I was waiting for 48 hrs, and after that i tried reaching customer service where she said it was our server problem you will have that Rs.321 in your account before your account get deactivated on 25th night.

Next day for an update i interacted with 2 customer staff where they told other stories satisfying me and finally supervisor was explaining else.
So i requested for a complain, and an compalin number were as,

By The Supervisor- 1_[protected]

Shown on my tata sky app- Order id 34IG8X8E

Please help me with this, Because i wont be reacharging again and watching channels till i get tata sky account credited or Refunded.

I have attached gpay screenshot of transaction and if you wish i may show you bank statement which shows the same Rs. 321