Tata Sky — Activated packs without consent and deducted money for past 6 months

Tata Sky — Activated packs without consent and deducted money for past 6 months

L Lohithm435 May 28, 2022 May 31, 2022 This thread was updated on May 31, 2022

Date of Incident: 20 Nov 2021 - Activated Tata Play Smart Games 24 Nov 2021 - Activated Tata Astro Duniya Subscriber ID: [protected] Activated packs without consent and deducted Rs. 62 for each pack for past six months. When reached out to customer care, the response is very poor. They keep saying we registered the packs through IVR. The setup top box was not functional when packs were registered. (391OAOMX) Complaints registered and 3 technician visits for resolution from 19 Nov 2021 - 24 Nov 2021 There is no intimation of packs activates, no sms, so messages about money getting deducted from balance. The customer care representative kept saying the packs is registered through IVR. Which is not true Complaint number 3LT462KE - Disconnected call simply talking about features of Tata sky and closed the case. Request a refund Was this information helpful? No (0) Yes (0)
Tata Sky customer support has been notified about the posted complaint. Verified Support May 29, 2022 Tata Sky Customer Care's response Hi! This isn't the experience we aim for. We have raised a Service Request for your concern. We are prioritizing the same and will connect with you at the earliest. May 29, 2022 Updated by Lohithm435 Simply waste of time, the refund is anyways not happening. Lesson learnt, not to recharge annual packages and be prey to these scams. Thank you Verified Support May 29, 2022 Tata Sky Customer Care's response Hi, as per our telephonic conversation, we have communicated the details to you with regards to your complaint. Please let us know if you need further assistance. May 29, 2022 Updated by Lohithm435 Hi, You guys keep saying the same things and keep repeating telephonic script, not ready to refund the amount. I already have gathered the details, I do not understand the context of the details communicated to me. The packs are not subscribed by me. May 29, 2022 Updated by Lohithm435 I have already posted the details in my first post - calling me to communicate the same details. Need information regarding the refund. I stand by my point, that I have not called IVR to subscribe/activate any packs Verified Support May 30, 2022 Tata Sky Customer Care's response Hi, we understand your concern. We are working on your concern and has been prioritized our team will get in touch with you as soon as possible. Be assured your issue will be resolved at the earliest. Verified Support May 30, 2022 Tata Sky Customer Care's response We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help! May 31, 2022 Updated by Lohithm435 Hi Tata Sky Customer Care, The issue is not addressed. Are you hoping to harass the customer, and they just give up in vain ? 1st call: the executive says the packs are just 1Rs for activation. ( Call disconnected by executive ) 2nd call: Says the executives who visited on 20th and 24th activated the packs with consent. ( When I made statement that no consent was provided by us, why would I fight if I had subscribed for it. Call disconnected by executive ) 3rd call: Says the packs have been deactivated and there will not be further deduction. ( I disconnected the call - waste of time, I have myself deactivated the packs when the balance ran nil ) No refund in any of the calls. Further, they just keep repeating the telephonic script even after mentioning that I already know it and not interested to hear. Conclusion: The technicians who visited must have activated the packs, but no consent was provided to the technician to activate the packs. Please find, the deduction information which I do not want to hear in any further calls. I already have information, I believe even the executives who call do not have access to, or they don't intend to access ? 20 Nov 2021 - Activated Tata Play Smart Games - 1Rp 24 Nov 2021 - Activated Tata Astro Duniya - 1Rp Tata Play Astro Duniya JNoonJSat Jan21 Pack for the period (01-May-22 to 24-May-22) - ?? (48Rs) Tata Play Smart Games J-Sat v1 2019 Pack for the period (01-May-22 to 24-May-22) - ?? (48Rs) Tata Play Astro Duniya JNoonJSat Jan21 Pack for the period (01-Apr-22 to 30-Apr-22) - 60 Rs Tata Play Smart Games J-Sat v1 2019 Pack for the period (01-Apr-22 to 30-Apr-22) - 60 Rs Tata Play Astro Duniya JNoonJSat Jan21 Pack for the period (01-Mar-22 to 31-Mar-22) - 62 Rs Tata Play Smart Games J-Sat v1 2019 Pack for the period (01-Mar-22 to 31-Mar-22) - 62 Rs Tata Play Smart Games J-Sat v1 2019 Pack for the period (01-Feb-22 to 28-Feb-22) - 56 Rs Tata Play Astro Duniya JNoonJSat Jan21 Pack for the period (01-Feb-22 to 28-Feb-22) - 56 Rs Tata Play Smart Games J-Sat v1 2019 Pack for the period (01-Jan-22 to 31-Jan-22 - 62 Rs Tata Play Astro Duniya JNoonJSat Jan21 Pack for the period (01-Jan-22 to 31-Jan-22) - 62 Rs Tata Sky Smart Games J-Sat v1 2019 Pack for the period (20-Dec-21 to 31-Dec-21) - 24 Rs Tata Sky Astro Duniya JNoonJSat Jan21 Pack for the period (24-Dec-21 to 31-Dec-21) - 16 Rs All I am asking is refund of 620 for the packs not subscribed by me. I am happy to pay for the packs I have subscribed and been using. Hope this is enough information. The executives who are calling need not call if they are just going to say refund is not possible. Now I have proof that the packs were subscribed by the technicians who visited the site and not by me. Thank you
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