[Resolved]  Tata Sky — Activation of pakage without customer knowledge

Website:

www.tatasky.com

Hi..
My name is daniel rebello and my tatasky ID is [protected].
Its been 10 years now ive been using this tatasky..but fr the first time a pakage been activated without my knowledge...
I had activated only damaal sports pack a month or 2 months before and all the packages i had disconnected and specially english movies...ull can check..but all of a sudden it got activated again and my amount to pay monthly started showing 415 where it supposed to be 380 rupees. ..
The best thing when i called the tatasky customer care the agent named MANOJ on [protected] at 21:45 pm on 25th of January was very rude and careless about the customer complain...and said on 5th of January tatasky agent called me for package promotion and i said yes for the offer for paying 1 rupee per day for english movies chanels...i was shocked as i stay alone at home and theres nobody besides me to receive the call...when i dint receive the call they who did and who said yes for the offer...and when i checked the call list there is no call details from tatasky on 5th.6th and also 4th..
Its very bad that ur tatasky agents make mistakes and we have to suffer, and the best part was when i was trying to explain the customer agent (MANOJ)he just hanged as if he doesn't care for anything. ..its really shameful that such kind of persons working who doesn't care ...
Plz if any body want to help me...plz cancel the pakage as i dont want to pay nything extra which i am not watching..as youll show big things on tatasky that we can choose our own channels...but it seems like ull decide by activating the pakages what we have to watch...
I am attaching the call log for 4th .5th and 6th plz see and decide..
Ill be anxiously waiting for your reply. ..