Tata Sky — Add-on packs sports 1 (monthly) rs. 120

Address:

560098

1. I added this "Add-On Packs Sports1 (Monthly) Rs. 120" today morning. It got added and confirmed as per the mytatasky web portal. but when switch over to the channels channels did not work. then i went out of home came back in the evening to watch IPL in SONY Six and SONY ESPN, but no luck channels didn't show any match only a big banner of advertisement.
I called several times to call center I am left with no choice but kept on listening to all unwanted information at this moment. and finally i pressed 9 to check my luck, i got into the queue to wait for 10 mins then changed 4 mins. by this time I had already spent 7 mins. and then the IVR started telling me that press nos for disconnecting for customer not hearing voice, for customer using abusive language, for network disturbance. these message seemed like for customer support executive not for customer. finally I could not press any message so it disconnected abruptly.
again I called, I knew I can press 9 to connect to customer support executive, it took almost to get a customer executive speaking to me.
I told the problem he asked me to switch over to 422 I switched over 422 the channel starting showing the match. I asked him how come it started showing up now. he disconnected the call.
a. It is totally unacceptable that the customer support executive disconnects call without any formalities of clarifying my queries.
b. when ever i call IVR ask me to select the preferred language. i select kannada. it proceeds in kannada. but when customer executive picks up the call he speaks in language other than kannada. this is unacceptable.