[Resolved]  Tata Sky — add plans without request and wrong deactivation

Address:	Indore, Madhya Pradesh, 452010
Website:	TATA/sky

Ref id [protected] it is submitted that initially i took plan of rs.299/= then in the next term company's executive solicited me to get plan of rs 399 with a facility to watch all sports channels and news channels for one month and i agreed, but just after 21 days company deactivated the service without pre informatiom i inquired about the deactivation for a lot of times but the concerned executive had a regular reply ""your credit exhausted and recharge.in a long struggle i able to talk to a senior executive who told me that my plan was converted into hd plan (For which i never requested) i protested why without my consent they converted it into hd. Then they admitted their mistake and request me to recharge. I told it is mistake in your part and you have to reconcile it immediately otherwise matter will be produced to higher authority and then they debited 49.41 amount into my account and said enjoy for another 3 days again i objected for this then they again told that some mistake took place and advise me to recharge again i objected and another incharge executive told me that i can enjoy the services upto 31/1/18 and posted a credit of rs 152.16 into my a/c. Thereafter company deactivated my link on closing of 27/1/18 and sent sms to this nature.
Now not only i but whole my family are very much disturbed for this act of deactivation, conversion of plan without consumer's request and trying to settle the matters in a improper or false ways. This is nothing but forfeiting the rights of consumer. I have a good faith in tata sky but now this is diminishing.

Please go through and revert soon.

Yours

N vallabh / mob[protected]