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[Resolved]  Tata Sky — additional rs 1200 charged for multi tv connection installation under various heads. whereas installation was supposed to be included

My tatasky subscription id is [protected]. I had 2 hd pvr connections under my id and i paid for an additional multi tv hd connection which included installation cost. However, i was given total credit of rs 999 only, whereas a total of rs 2199 was debited under various heads for the multi tv hd connection installation. This additional rs 1200 was not reimbursed and charged from my account without my permission. This is cheating as i was informed both by the dealer and the technician that there is no additional installation or activation cost (For upto 4 multi tv connections) apart from the cost of multi tv hd connection which i had already paid to the dealer.
118.00 (Dr) debit towards actfeecharges 25/12/2019
413.00 (Dr) debit towards instlfeecharge 25/12/2019
468.00 (Dr) debit towards rentalchgs 25/12/2019
400.00 (Cr) credit towards differntialvalue 25/12/2019
599.00 (Cr) credit towards tskvalue 25/12/2019
800.00 (Dr) debit towards isoqlnb24ub 25/12/2019
400.00 (Dr) debit towards activation fee 24/12/2019
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Feb 6, 2020
Complaint marked as Resolved 
Tata Sky customer support has been notified about the posted complaint.
Verified Support
Jan 02, 2020
Tata Sky Customer Care's response Hi, your concern is certainly noted. We're looking into it right now. Please hold on a little longer. We will get back to you soon with a solution.
Verified Support
Jan 03, 2020
Tata Sky Customer Care's response We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!
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Comments

Hello I have made a payment of Rs. 1915 through my credit card towards tata sky new connection, but at the end the web page showed me transaction failed. But amount got deducted from my credit card, and I dint received the refund amount yet.
May i know the process of how to get the refund?
Reply
Tata Sky Customer Care's response, Jan 3, 2020
Verified Support
Hi, we can understand your unpleasant experience. Please share your RMN/ Subs ID for further assistance Raja

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