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[Resolved]  Tata Sky — after recharge shows pairing error

Address:East Godavari, Andhra Pradesh

I didn't recharge for the last 3 months. Then i recharged one week back or so with 300 rupees but it is not working.

On the tv, there is just a blank screen with a message : "this is the wrong card for this set top box (Pairing error). Nds no.[protected], digicard id[protected],
My subscriber id is [protected]

Please resolve this problem as soon as possible.

Also let me know, how to change registered mobile number, as i am not using the old number i submitted at the time of registration anymore.

Thanks
Sujeevana jyothi k
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Nov 7, 2019
Complaint marked as Resolved 
Tata Sky customer support has been notified about the posted complaint.
Verified Support
Oct 01, 2019
Tata Sky Customer Care's response Hi, your concern is certainly noted. We have raised a service request. Rest assured, you will hear from us soon.
Oct 01, 2019
Updated by Satya777 Thank you very much. Issue has been resolved within 24 hours.
Verified Support
Oct 02, 2019
Tata Sky Customer Care's response Glad your concern has been resolved. Do write back to us if you need further assistance.
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Comments

My tata sky box is not functioning.

Reply
Tata Sky Customer Care's response, Oct 1, 2019
Verified Support
Hi! We understand what this has been like for you. We have raised a service request. Rest assured, you will hear from us soon.
Tata Sky Customer Care's response, Oct 2, 2019
Verified Support
We hope your concern has been resolved! Let us know if you require further assistance, we will be glad to help!
My tata sky doesn't work in night its always show that ur tata sky is not receiving signal i have been calling the Tata services they didnot respond i m face this from 2 months bt no one from tata services has given proper solution to me.
Reply
Tata Sky Customer Care's response, Oct 3, 2019
Verified Support
Hi, that's not how it should have been. Please share your RMN/Subscriber ID, we will help you further.

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