Tata Sky — Amt paid then to msg is appearing as amt outstanding

Address:

Kutch, Gujarat

Kind Attn : Mr Mayur Brahmbhatt since quite some time i am facing the problem viz. Error#2 mentioning to insert digicard properly whereas we have never touched the digicom/setupbox ever then i wonder why this error. i have followed the instructions displayed and also advised by helpdesk but still the problem persists. now the helpdesk suggested to send a technician for which i would be charged Rs.170/-. would you please justify for making me bear the burden of charges for no fault of mine whatsoever. firstly i am being deprived to watching tv, secondly this botheration of all this communication and thirdly hole in my pocket and all this for no fault on my part. it is not the amount that matters but principally its not fair. another crucial problem that i am facing since november 2014, is that every few minutes the payment reminder notification appears on the screen inspite of all the dues paid by me in october 2014 in advance. i have been approaching and requesting the helpdesk to get it stopped but my pleas seem to have fallen on deaf ears. all these problems are actually putting off my family and me to even watch tv. especially when we have visitors/guests it is more then embarrassing. looking to the above i should have been the one to frame charges against you but not considering that, on the contrary i am being unnecessarily pay for the technical fault at your end. may i expect a positive and prompt action from your end to this mail. PS: I have tried several times to contact tatasky help desk but all efforts have gone waste. Regards Manoj/Mukesh Kella ID no [protected]