Tata Sky — Annual fees charged for dropped package

Address:

Ahmedabad, Gujarat

In year 2014 I subscribed to English Entertainment package. Before the package was due for renewal I requested Tata Sky agent on 13th April 2015 during live chat, session ID 2191626, to drop the package. The agent confirmed of taking appropriate action. However on 16th April I got SMS from Tata Sky that they have deducted Rs. 658 from my account balance for renewing annual subscription for English Entertainment package. Tata Sky took this unilateral action without consulting me. On my initial protest they immediately blocked English Entertainment package from my subscription but did not return the annual subscription fee of Rs 658 deducted earlier to my account. I lodged a complaint with them on 17th April, reference number 1-[protected], vide live chat (ID 2205576) with Tata Sky agent to return Rs 658. The agent promised that latest by 20th April 05:09:37PM corrective steps will be taken. Still today there is no action from Tata Sky. Tata Sky did not reply my emails even.

Please take up the matter with Tata Sky team to resolve this matter.