[Resolved] Tata Sky — annual my 99 tamil apr18 pack cancelled by tatasky

Ponnesh

Address:

Kanyakumari, Tamil Nadu, 629501

I recharged my TataSky with Annual My 99 Tamil Apr18 pack by paying Annual amount around 1800.00 Rs on November 2018. Recharged successfully and I got the validity upto November 2019. On 24-Mar-2018 TataSky Cancelled my Annual subscription by saying TRAI changed the price so we are cancelling your package. But I already paid for year so TakaSky should not cancel this package for customers who already paid in advance. Could you please help to resolve this issue.

Subscriber ID: [protected]
Mobile : +91-[protected]

Please let me know if you need more details.

Thanks,
Jegatheesan

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May 1, 2019

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Mar 26, 2019

Tata Sky Customer Care's response Hi, we understand your concern. LDP packs for new and existing subscribers are being discontinued in compliance with the new regulation on pricing. You will be migrated to a new monthly plan with your balance being adjusted. You can choose your channels & packs that best-fits your viewing requirements on www.mytatasky.com. Let us assure you the same regulation is applicable for all DTH and Cable operators.

Mar 26, 2019

Updated by Ponnesh Thanks for understand my concern and hope will consider my concern and resolve my issue. I bought the annual package from TataSky to avail service for one year. Price regulation should affect only for future subscription. I bought annual subscription means TataSky responsible for my one year package if price increased or decreased. Please give me service as promised.

If price decreased on price regulation you are not going to cancel package and TataSky will get more revenue. Again you are not going to share your revenue to customer. Same way if price increased means TataSky should take the burden as customer already bought the product.

I believed TataSky will have some standard compare to other DTH operators. I request TataSky to do business with basic courtesy.