Tata Sky — Annual pack recharge

CHAVALA DIVAKER

from Jamshedpur, Jharkhand

Address:

East Singhbhum, Jharkhand

Hi this is the second time I am complaining that on 26th of March I paid Rs 7900/= for charging my main box for an annual SOUTH MEGA PACK.I was surprised to get a call from Call centre wether to charge accordingly I do not understand why the question when I paid for it.The more surprising was getting a call on 10th of April asking me to pay anotherRs450/= as they said they have charged it to my second box without my request or consent.I am with Tata group since last almost four decades and we never behaved with the customer in this manner.You people are promissing to get back within 24 hours and this is my FOURTH complaint twice on Akosha and Twice directly to Tatasky.I do hope to get an earlier reply this time. Divaker ID No-[protected]

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Comments

Akosha Team

from Delhi, Delhi

Dear CHAVALA DIVAKER,

We’re really sorry for the time that is being taken to give you an update on your Akosha complaint (#2419378). We’re constantly following up with the brand regarding your complaint, but it’s taking a little more time than expected due to some unforeseen reasons. Please don’t worry, however. We will re-escalate your issue to the brand on high priority and a senior team member will also call you to explain everything to you.

Regards
Online Team
Akosha