[Resolved]  Tata Sky — annual package, customer id [protected]

Address:122001
Website:www.tatasky.com

We had changed our package on june 6th 2018 in discussion with call center agent. However, unknown to us, he neither changed our changed our package, but also, changed our payment method from annual to monthly. We came to know all this when on dec 2nd 2018 we were informed that our payment had got exhausted and our connection would be disconnected immediately.
Since then we have been talking to tata sky agents and supervisors every day, and sending mails to nodal officer, but there is no response. To cap it all, we were shocked when the call centre people told us today that there is no complaint in their system from my side!
Is it not height of cheating, fraud and crookedness on the part of tata sky executives? They are harassing customers and spoiling the name of ratan tata and tata group. These executives should be sacked from the company immediately.
Was this information helpful?
No (0)
Yes (0)
Jan 11, 2019
Complaint marked as Resolved 
Tata Sky customer support has been notified about the posted complaint.
Verified Support
Dec 10, 2018
Tata Sky Customer Care's response
Hi, we believe you have already been communicated regarding this. Please let us know if there is anything else we could help you with.
Complaint comments 

Comments

Hi,
I have reacharged tata sky multi connection after a long gap with amount 1320. It is reacharged but showing wrong card for this set top box (error 14). Please do the helpful.

Digicard id:[protected].
Subscriber id: [protected].
Set top box number:[protected].
Name: P.N. Jamini
Tata Sky Customer Care's response, Dec 12, 2018
Verified Support
Hi, we understand what this has been like for you. We have raised a service request to sort this. Rest assured, you will hear from us soon. Meanwhile, you can also watch TV on Tata Sky Mobile app or on watch.tatasky.com at no extra cost.
Tata Sky Customer Care's response, Dec 21, 2018
Verified Support
We hope that your concern has been resolved! Let us know if you require further assistance, we will be glad to help!

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Tata Sky
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    42%
    Complaints
    12300
    Pending
    0
    Resolved
    5113
    Tata Sky Address
    Unit 301 to 305, 3rd Floor, Windsor, Off C.S.T. Road, Kalina, Santacruz (East), Mumbai, Maharashtra, India - 400098
    View all Tata Sky contact information