[Resolved]  Tata Sky — attitude of service support staff

Address:

632519

We are customers of dth tata sky and have had quite regular service except for the last ten days. I lodged a complaint with [protected] and was assured that i would get a call within two hours fixing visit time and problem rectification in 24 hours. We have waited four days for the technician to arrive. He immediately said that our old set box needed replacement which he had brought with him. He said that we would have to pay inr 800/- (Approx). A little later i had a call from a supervisor saying that the cost is inr 450/- (Approx). This made me suspicious and said i did not want the new hd set box. I paid him inr 225/- for his call out visit (An amount told to me by the person booking my complaint. This technician said that i had to pay him another inr 229/- for continuing dth service. This was refused as my subscription is fully paid till the first week of january 2018.

The deceptive attitude of the service personnel was really disappointing considering that it is a tata company.

If we don't record our experience / complaint the senior management of the company will never know the deception of their field staff and the harassment meted out to customers who pay in advance for service.

Customer no: [protected].