[Resolved] Tata Sky — bad customer service and harassment

A Mazid

from Indore, Madhya Pradesh

Address:

Raigad, Maharashtra, 400704

Hello sir, i have registered a complaint on 15 may 19 (Complain no-1h0lnqkp) for re-location of my tata sky. I was told that technician will visit my home same day. But nobody has visited that day. After that i have been continiously calling tata sky customer care for the same. But they have been ignoring my request and putting my complain on hold showing some fake reason like roof problem, no electricity without visiting my home. Five days passed and i am so much frustrated with the customer service of tata sky. Request you to help me out and warn tata sky to not to harrass the customer.. It is very sad to say that from last three days i have been calling the customer care regularly but my complain is being skipped day by day showing some fake reason..
Request for prompt solution..
Rgrds

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May 22, 2019

Complaint marked as Resolved

Thnk you so much, for helping me out. The tata sky care called me only after registering the complaint against tata sky.I got the first call back from tata sky on 21 May 19 at about 1400 asking that the technician will visit within one hour. Finally at about 1630 the technician visited my home. Though my problem has been resolved only after your intervention It was a horrible experience with tata sky service, they wasted my time irrited me to cross my patience level. It is extremely disgusting that tata sky forced me to knock the door of consumer affair service for such a small request like re-location.

Tata Sky customer support has been notified about the posted complaint.

Verified Support

May 20, 2019

Tata Sky Customer Care's response Hi, we understand your concern. We have raised a service request. Rest assured, you will hear from us soon.

May 20, 2019

Updated by A Mazid Same story happened today. In the mornig I called the Uran Tatabsky office on no-[protected] to know the details of the technician visiting today. She suggested to call me at about 1500 hrs. I called about 5 to 6 times but nobody recieved my call. I called on another technician who works in the tata sky service Uran on mobile no [protected]. He told me that today nobody will come and tomorrow he will come at about 1000 hrs. parallelly I got a missed call from another technician named Anish from mob [protected]. Same time I called back almost 5 to 6 times but he didn't responded nor called back. My experience of last six days with the Uran staff is fully annoyeing and totally ignorent like they dont care anybody or they has been allowed to do whatever they want to do.Now one more day is skipped.

Verified Support

May 22, 2019

Tata Sky Customer Care's response Hi, we hope your concern has been resolved! Let us know if you require further assistance, we will be glad to help!