[Resolved]  Tata Sky — broadband service: speed issue

I think it's about time for me to elevate the complaint. I keep receiving calls of promises and commitments of the resolving the issue ever since its been reported and that’s about nearly 3 months ago. It wasn’t a big fuss for me when first reported for not receiving allotted speed of 32 mbps. Covid 19 made me work from home and i would have liked to receive 32 mbps rather than 19-20 mbps speed. But again didn’t wanted to make a big fuss about it, since it wasn’t end of the world for me. However post lockdown, i have been following up on the report and i receive only promises. At this point i continue to receive 19 / 20 mbps speed instead of 32 mbps. Most annoying part is that my case gets closed saying issue is resolved, in reality the issue still continues.