[Resolved] Tata Sky — Card pairing issue_Tata sky subscriber id [protected]

vkumar10

from Pune, Maharashtra

Address:	Pune, Maharashtra, 411045
Website:	www.mytatasky.com/web/portal

Recently i got an issue of audio output in old setup box. On raising complain to Tata sky, they tried to sell old repaired box to me and with one month warranty only. I didn't accept it and arranged set up box from my friend. Now, i am facing issue" This is the wrong card for this set up box." I contacted customer care many times but there is no response from them. Already i have lost 8 days of channel charge.

Below is one of 5-6 conversation i had with customer care in last 6 days.. everytime same answer.

vijayk 12:28joined the chat
Good Afternoon vijay kumar, welcome to TataSky Chat support.
Tata Sky 12:28Hi, how may I assist you today? Kindly key in what we can help you with and click on send button below.
vijayk 12:29hi
Shabana Tabassum12:29You are now chatting with Shabana Tabassum and your chat reference ID is 0000SaC5NMPX9R42. How may I help you today?
Shabana Tabassum12:29Good Afternoon. Thank you for contacting TATA SKY CHAT DESK! My name is Shabana Tabassum. How may I assist you today?
vijayk 12:29Hi Shabana
vijayk 12:29please go through below chat..
vijayk 12:29vijayk 12:33joined the chatGood Afternoon vijay kumar, welcome to TataSky Chat support.Tata Sky 12:33Hi, how may I assist you today? Kindly key in what we can help you with and click on send button below.vijayk 12:33helloDeepshikha12:33You are now chatting with Deepshikha and your chat reference ID is 0000SaC5NMPX9DJJ. How may I help you today?Deepshikha12:33Good Afternoon.Deepshikha12:33Thank you for contacting TATA SKY CHAT DESK! My name is Deepshikha.vijayk 12:33Please let me know the status of request UGODNTODeepshikha12:33I will be glad to assist you with that information Mr. Kumar.vijayk 12:34its been 24 hours but no action has been taken..Deepshikha12:34We regret the inconvenience caused to you.Deepshikha12:35I would like to inform you that the request for installer has been raised under the reference number UGODNTO which is under On Hold status.vijayk 12:35why on hold vijayk 12:35i am getting an issue of pairing of old card with new sat up boxDeepshikha12:36As me
vijayk 12:30Deepshikha12:36As mentioned in the request that set top box is needed to be replaced and you refused for the same, hence the request is under On Hold status.vijayk 12:37this is ridiculous and frustrating, ... yesterday only i had long discussion with Saumya from tata skyDeepshikha12:37I sincerely apologize for the inconvenience caused to you.vijayk 12:37very poor service ..Deepshikha12:37I would request you to kindly wait for relevant team call and installer visit to resolve the issue at the earliest.Deepshikha12:37I am also forwarding this matter to my Senior team to resolve this issue at the earliest.Deepshikha12:37Our concerned team will surely give you call and help you in resolving this issue on higher priority basis.Deepshikha12:37Please be rest assured.vijayk 12:37let me tell you the same thing ... i have got new set up box .. but i am getting any issue of pairing between card and set up boxvijayk 12:38*an issueDeepshikha12:38Okay.Deepshikha12:38I will mention the issu
Shabana Tabassum12:30Okay Sir.
Shabana Tabassum12:31I am sorry for the inconvenience caused. I assure of the best solution available with us.
vijayk 12:31so you will be the third person in last 7 days, whom i have to tell the same story
Shabana Tabassum12:31I will be glad to assist you with that concern Mr. Kumar.
Shabana Tabassum12:31May I know are you in front of the TV?
vijayk 12:31yes..
Shabana Tabassum12:31Please let me know the error message being displayed on TV screen.
vijayk 12:32This is the wrong card for this set up box
vijayk 12:32pairing error
Shabana Tabassum12:33I do understand the inconvenience you have faced.
Shabana Tabassum12:33I shall convey this issue with the relevant team, they will validate and give a call and resolve your issue at the earliest.
Shabana Tabassum12:33Surely we will communicate with the relevant team and will get it done as soon as possible.
Shabana Tabassum12:34Once the request is closed issue will be resolved Sir.
vijayk 12:34this is what everyone is saying for last few days.. but i never get call
Shabana Tabassum12:34I request you to wait for a call back our concern team is working on the same.
vijayk 12:35i have already wasted enough money and time on this silly issue ... tata sky service is worst i have ever experienced
Shabana Tabassum12:36I do understand your concern Sir.

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Jan 23, 2017

Complaint marked as Resolved

It was shameful act by Tata sky. They straight forward said to replace the set up box and buy another repaired box from them. Tata sky even didnt try to give a look to set up and fix audio output issue. I was able to repair it on my own and now its functioning properly. Issue is resolved now.

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Jan 25, 2017

Tata Sky Customer Care's response Hi, your feedback is duly noted and we shall ensure corrective measures are taken. Let us know if there is anything we can help you with.