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Tata Sky

[Resolved]  Tata Sky — Change in Due Date without Notice and Worst Customer Care Service

Address:New Delhi, Delhi

I am one of subscribers for DTH services of Tata Sky, subscriber id [protected]. Due date for recharging was changed without notice from earlier 15th Nov. 2013 earlier to 10th Nov. 2013. As per the details during last recharge on 15th May 2013, Due Date for recharge was 15th Nov. 2013. This was conformed by Tata Sky through the SMS at 0010 hrs on 16th May 2013 and during the conversation with Customer Care Executive Sunny on 15th Nov. 2013 at 8.22PM. Customer Care service of Tata Sky is worst, wherein call is transferred to another executive without any information to customer as well as without communicating the concern. This has happened today i.e. 9th Nov. 2013 at 10.43 AM during the conversation with Rekha, who transferred the call to Jerusha without communicating my concern. No information on the website of Tata Sky about the contact details Nodal Officers as well as Senior Management.
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Aug 13, 2020
Complaint marked as Resolved 
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Comments

You must try other sources of contacting Tata Sky to ensure your work gets done. You can address your complaint to tata sky’s official handle @tatasky. They will arrange for a callback and assist you accordingly or you can contact Tata Sky customer service. They are quiet prompt in their reply and will help you out. It is more effective way of getting your work done. You can write to them at [protected]@tatasky.com or call their Toll Free Number at[protected]. The best part is it is available 24X7. I am sure they will look into your matter and correct the due date issue you have been facing.
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Post Sale Service of TATASKY is not only hopeless but is highly dishonest as well, as cash amounts are often stolen from the prepaid amounts without knowledge of the customer.
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