[Resolved]  Tata Sky — change in package type - dhamal mic to make my channel

Address:

Surat, Gujarat, 395009

Today i. E. 17/09/2017 in after noon i made a call to tata sky customer care to know validity of my present recharge in dhamal mix and its annual renewal charges. As my present mix is too costly and i can not afford to renew i asked tsc for alternate product of make my own channel list. Form the time i inquired for make my channel list tsc put my phone on hold for more than 20 minutes. Whole day i tried to contact tsc but all effort gone in drain. At night 10.00 pm after holding phone for more than 20 minutes my call connected to tsc mr. Rahul who started to ask me silly question 1 what is my registered mobile number 2 my present package 3 my registered address 4 my email id 5 my alternate mobile number 6 dist and pincode. After providing all this details tsc didn't refuse to register my package and ask me to give call to tsc on the last day of my present package and contact tsc after present package expires. It shows that tsc do not entertain those customers who do not renew packages as per their scheme. If customer opt for make my channel list package he is started harassment by tsc. Askin silly question and put customer in such position that either he has to surrender him self or opt to change dth service provider.
Kindly take strict action against tata sky as every customer has legal rights to pay for such channels which wants to watch, so that dth service provider do not compel customer to renew their high cost packages