Tata Sky — Change of Set-Top box

Address:

Jabalpur, Madhya Pradesh

I S.K.Khatuja have been using the Tata Sky since last 6 yrs. the problem arose a few days ago ; on 12-6-15, I got a new set top box ( replacing the old one ) as mentioned Mandatory by your crew member. Exactly after one month i.e. 13-July-15 it stopped working. I logged the complaint regarding the same, and ur member came to check & stated that the fault is with the set top box & it needs to be changed on a payment of Rs 525.00. Can u pls explain me why do we need to pay the amount when the warranty of the box was for 6months..Also there has been no external damage to the box /nor was it opened by third party/ neither are their any water drops on the same, on the basis of which the warranty may get lapsed. On calling ur agents, they just give some new nos. which do not have any customer support. Request u to pls look into the matter n get a new set top[ box changed as soon as possible, or else you may end up loosing a regular customer. THANK YOU For futher details u can call me on my no- S. K. KHATUJA +91 [protected]