Tata Sky — change of Tata sky ID

Respected sir/madam I have an tata sky connection in rajasthan from past 4 years and the id is [protected] And before few days we gave ccomplain for improper cconnection o[censored]r network As after few days ur pperson came to our place to ffix tthe problem But at first he demanded 190 rs fo fixing the problem and then when he ffixed it All of the sudden tatasky id changed to [protected] And we made a recharge of 500 on 13 th April but even that money got reduced to 428 I need a strict ccheck on this because this affects your rreputation and we have faced a huge problem because of this Hope you'll fix the problem soon